Commonly Available Job Positions at Service Experts Heating & Air Conditioning in Columbus Positions at Service Experts Heating and Air Conditioning General Manager The General Manager is in charge of directing and organizing all activities of a Service Experts Heating and Air Conditioning service location. The General Manager oversees the P&L, drives sales, and provides guidance to all personnel and processes for the office. Service Technician The Service Technician performs diagnostic, service, and/or maintenance work on residential and/or commercial heating, cooling, and related equipment and accessories. The Service Technician communicates with residential and/or commercial customers to provide answers to any and all questions, resolve issues, and ensure complete customer satisfaction. The person in the role also advises the customer of recommended products and services and works under the direction of the Field Supervisor or General Manager. Installation Technician/Installation Helpers The Installation Technician performs HVAC equipment and accessory installation and start-ups on residential and/or commercial jobsites. The individual filling the position also conducts installation and service on inside air equipment and accessories, as well, and has the expertise to comprehend controls and wiring plans and schematics. Customer Service Specialist The Customer Service Specialist handles customer queries, grievances, and billing questions with the highest level of courtesy and professionalism to settle customer complaints with a one-call resolution. The Customer Service Specialist is also held accountable for supporting day-to-day operation of the Service Experts Heating and Air Conditioning service center. Dispatcher The Dispatcher, abiding by company radio and pager policies, dispatches calls to Maintenance Technicians, Installers, and Service Technicians. The person filling the position also communicates with the customer to confirm the customer is notified of scheduled appointments, respond to questions, and to help resolve issues. The Dispatcher efficiently plans and routes the most appropriate technicians using established company guidelines.