How to Fix Your Nest Thermostat When it Won't Respond

January 18, 2016
If your home is running on the Nest Thermostat you may have heard about the recent issues and may be living in fear of losing your home’s heating abilities in the dead of winter.

But fear not!

Nest Support has published an instructional page with the very convenient title “What to do if your Nest Thermostat has become slow, unresponsive, or won’t turn on.” Obvious, much?

For additional information, go to their Nest Support page. For a more basic summary, keep on reading:
Nest Thermostats that were updated at the end of 2015 or beginning of 2016 to software version 5.1.3 or later may have some issues, including becoming unresponsive, not efficiently charging the battery, or going down completely. Nest recommends recharging and restarting your thermostat to fix the issue and get it up and running again.

Indications of this issue include the following:
  • the thermostat not working in the Nest application and disconnected from the Wi-Fi
  • the thermostat notifies you that the battery is low and it needs to turn off
  • the thermostat’s animated features are slower than usual
  • the thermostat shows a message saying, “Please remove the thermostat from its base, then reattach it;”
  • the thermostat’s display is black and unresponsive (you may also have a blinking red or green light above the display)
  • the thermostat can’t control the corresponding HVAC unit(s)

If your Nest Thermostat is turned on but you can’t control it or it’s performing slow, try manually restarting it beginning with turning the thermostat off and then back on again. If your Nest Thermostat is off and won’t turn on, take the thermostat off the base and charge it using a a USB charger plugged into the wall or a computer.

PLEASE READ: Do not try to manually restart your thermostat while it’s still connected to a computer for charging. (They didn’t go into detail why, but if Nest says don’t do it, DO NOT DO IT.)

After roughly 10 minutes of charging, detach the Nest Thermostat from the USB charger. If the thermostat has turned on while plugged in, turn it off and then turn it back on again, manually restarting the thermostat. Once it has restarted completely, plug it back in to complete charging. After about 60 minutes of charging, unhook the Nest Thermostat and reattach it to its base.

You should be be ready to go and this point, but again, for more completed instructions and information, see Nest Support.

If you have tried both of these processes and the Nest Thermostat is still having issues, you will need to bring in reinforcements. Enter us! If Service Experts Heating & Air Conditioning set up your Nest Thermostat, please reach out to us at 614-334-3192 or schedule an appointment online. If your Nest Thermostat was not put in by Service Experts Heating & Air Conditioning, please connect with Nest Support here.

Additionally, do not let this experience worry you about your Nest’s reliability. By owning and properly using Nest, your thermostat is actually saving money for you every day. When set it up correctly, Nest intelligently learns your lifestyle, then adapts your heating and cooling use to optimize energy savings constantly, which typically results in payback within 12 months. And, Nest is still one of the only thermostats under $300 on the market that does this. So don’t let one complication get you down. You were smart to invest in a Nest, because a smart thermostat is still one of the best investments in your home that you can make.
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