When your air conditioner malfunctions on a hot summer afternoon, you need fast repair services that you can depend on. But with so many companies claiming to offer the best AC repair services in North America, how do you know which is the right choice for your home? Follow these 10 recommendations when choosing an HVAC repair company to help you feel good about the service provider you pick out.
1. Read Customer Reviews
Many property owners begin their search for an air conditioner repair company online. While you’re there, be sure to look at reviews from past customers who’ve shared their experiences—for better or worse. Look for companies with a high overall rating and take the time to read both positive and negative reviews so you understand what to expect.
2. Ask for Recommendations
Word-of-mouth referrals from friends, family or colleagues are useful when hunting for an AC repair business. Figure out which companies the people closest to you have employed for HVAC repair in the past and whether they had a favorable experience. This firsthand insight and the opportunity to ask specific questions can help you make an educated decision when selecting a service provider.
3. Know the HVAC Repair Company’s Service Area
A specific company may be the best in the business, but it doesn’t matter if they don’t service your neighborhood. Some companies have a limited service area or charge an extra fee for mileage for going on service calls outside their normal coverage area. Check ahead of time to see if your neighborhood is included in the company’s service area. If not, find out if they’re prepared to come to you for an extra cost. Carefully weigh your local options before deciding to pay a higher amount for an out-of-area heating and cooling company.
4. Find Out About Emergency Services
Air conditioners seem to break down at the most inconvenient times. Choosing a company that offers emergency services is vital if you need prompt, reliable assistance after regular business hours or a holiday weekend. Look for “after-hours,” “24/7” or “emergency services” on the company’s internet site, and inquire if an extra fee applies for service calls outside normal business hours.
5. Check for HVAC Industry Certifications
Certifications signify a company’s focus on high-quality workmanship and professionalism. Look for an HVAC repair company that holds certifications such as North American Technician Excellence (NATE) or Advanced Certified Expert (ACE) to illustrate that the company follows industry standards and that their repair specialists are trained and knowledgeable.
6. Make Sure the Company Is Licensed, Bonded and Insured
Before entrusting AC repair to just any service provider, confirm that they are licensed, bonded and insured. A licensed company has met the required permitting requirements to work legally in your state. Bonding indicates the company is financially backed in the event of a claim, and insurance protects you as a homeowner in case of accidents or damage to your property while its employees are making the repair. Require proof of licensing, bonding and insurance to ensure you’ve found a legitimate and reliable company.
7. Ask About the Company’s Experience
A company with a long history of providing quality service likely has the experience needed to handle complicated problems. Determine how many years the company has been operating. Then, ask a technician whether they have previously worked on the problem you need addressed. This kind of experience is essential to ensure consistent, effective and professional service.
8. Assess the Company’s Communication and Customer Service
Excellent communication is essential when dealing with any air conditioning repair company. The HVAC repair company you select should be responsive, attentive and ready to answer your questions. Look for evidence of employees going the extra mile in the online reviews you read and pay attention to how you’re treated when you reach out about a repair.
9. Compare AC Repair Estimates
Getting multiple quotes helps you select a company that offers competitive and fair prices. Be leery of companies that give low-ball estimates, as these companies may cut corners to keep prices down or tack on hidden fees to their work. The most reputable companies provide comprehensive and transparent quotes up front, ensuring you understand the full cost of repairs before work commences.
10. Evaluate Warranties and Guarantees
Reputable service providers guarantee their work and provide warranties for your assurance. Such coverage demonstrates quality assurance and helps you move forward with confidence. A combination of parts, labor and service warranties is best, and you can’t go wrong with a 100% satisfaction guarantee.
Contact Our Reputable AC Repair Company
Finding a good HVAC professional doesn’t have to be challenging. Service Experts is a national company with hometown heart, ready to serve you with affordable prices, 24/7 emergency support, ACE-certified technicians and your total satisfaction guaranteed. The next time your malfunctioning air conditioning threatens to impede your comfort, contact a Service Experts office near you and schedule qualified AC repair services in Columbus.