Service Experts of Raleigh Helps Man Go Above and Beyond for His Neighbor

June 29, 2016

Last month, Service Experts Heating and Air Conditioning of Raleigh got a call from a man named Jimmy from the Raleigh area who told us about a remarkable project he was working on for his neighbor Kyla.

Kyla Tracy is an exceptional 9 year old who was born with Osteogenesis Imperfecta, commonly known as brittle bone disease. She uses a wheelchair to get from one point to another and her house was not wheelchair friendly, mainly due to the size of the equipment. When Jimmy became aware of the situation, he wanted to remodel the Tracy family’s residence to make it completely wheel-chair compatible. But because of the age of the home, remodeling was going to be a larger project than he first thought. Undefeated, Jimmy opted to try transforming the Tracy family’s carport into a wheelchair accessible apartment, which would come complete with Kyla’s own playroom, bedroom, bathroom, and kitchenette.

Thrilled to have a working plan, Jimmy started calling local contractors, including building supply companies, plumbers, and electricians and they all said they would be happy to help and contribute services and supplies. He contacted Service Experts of Raleigh for the HVAC (heating, ventilation, and air conditioning) piece of Kyla’s new living area. Our Service Experts team members went to the house to learn more about the remodel and were amazed by how intelligent and friendly Kyla was and they knew they had to help.

Kyla’s father, Jared Tracy, said he had planned to pay for the $12,000 heating and AC systems for his little girl’s new mini suite, but with the generosity of Lennox and RE Michel, Service Experts was able to present Kyla’s family an invoice printed with the following:

“We are honored to present you with a full heating and cooling system at no charge as long as we can all have a hug.”

The employees at Service Experts of Raleigh were over the moon to help provide such a precious girl with a much-deserved place for her to live that accommodates her wheelchair and allows her to move around safely and efficiently. The work isn’t done yet, though. The Tracy family is raising money to purchase a wheel-chair accessible van to better transport their family. To find out more or to donate to the Tracy’s van, please click through to their GoFundMe account.

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