What Are Trip Charges and Diagnostic Fees?

When you want heating, cooling or plumbing services from Stevenson Service Experts, you will pay for the trip charge and a diagnostic fee separately. Many companies you’ve hired in the past most likely combined the trip charge and diagnostic fee, but we feel we can offer you better value by keeping them separate.

What Is a Trip Charge?

A trip charge covers the cost for a qualified plumber or HVAC technician to come to your home. Sometimes called a service call fee, this cost is the standard rate for delivering our technicians, equipment and expertise to your door. If you would like to cut out the trip charges in the future, you can consider registering for one of our membership programs.

What Is a Diagnostic Fee?

The diagnostic fee covers the services required to find the source of a problem. In plumbing, this can be comprised of scoping. For HVAC repairs, it may involve examining the inside of your unit. If you elect to use Stevenson Service Experts for your repairs, the diagnostic fee is rolled into the repair bill. However, you're charged for the diagnostic services alone if you choose not to.

What Is the Difference Between a Trip Fee and a Diagnostic Fee

In general, a trip fee gets the plumber or HVAC technician to your home, while the diagnostic fee covers all the work concerned with assessing the problem and working up a plan for repairs. If you pay for repairs, you shouldn't notice the diagnostic fee since it'll be rolled into the cost of the repairs.

Why Are Diagnostic Fees and Trip Charges Billed Individually?

Other plumbers and HVAC companies will charge one fee for both the trip and the diagnostics. Rather than charging you for two services together, we have two separate fees. This enables us to price our services in the fairest achievable manner.

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