Reviews

Average Rating
603 Total Reviews
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"On time, called ahead, efficient in a timely manner, was very personable& information. "
"things were taken care of"
"Joe Violet was early to the appointment, was very personable and did a thorough and timely check up of my entire heating system."
"Air conditioning was serviced as part of regular maintenance and broken by first technician. Second technician failed to fix it. Said would return on specific day and did..."
"Joe was on time, professional and didn't try to sell me stuff I don't need. Told me i need a different kind of filter and explained why. "
"Same great service that he did last time."
"David was very professional and did a fantastic job not only with his work, but with his explanation of what he was doing."
"Very efficient. Take care of my problem in a timely manner. All technicians have been very polite and helpful."
"professional expert detailed the work to be done and performed in the time discussed"
"I start by saying the people who came to work at my house were pleasant and professional. They covered their shoes and were courteous. They were good people. Sadly, it to..."
"They technician was great. I had some other stuff going on in the house, and he was very respectful of the other people. I appreciated his willingness to work around my s..."
"I installed a Nest thermostat and thought maybe I did some damage to my system. They had someone out at a time I requested on a weekend and found the issue was only a blo..."
"quick and efficient"
"Great job. Great interaction."
"The service was provided without any rushing through just to be done."
"Brian and Larry were professional, quiet, GREAT at doing neat, complete work, let my place in great condition and the KNOW THEIR TRADE!!! "
"My technian was very efficient and nice, he was a pleasure."
"Ali did a fantastic and very thorough job. While I don't do public/social media surveys, I can't rank his service any higher and I hope you will consider this the same a..."
"seemed to answer my questions and solved the problem"
"The tech came to our home quickly, attempted the repair efficiently and answered all our questions. "
"He gave a good explanation"
"Jim Hill was WONDERFUL. He could not have been more helpful. I found this company through a friend. He reached out to me at dinner time on a Friday. I explained that it w..."
"this was a difficult problem they had to solve and both technicians did a good job. I did not give them a 10/10 because of something that was not their fault. The new bl..."
"Ali checked & explained everything clearly & thoroughly."
"Professional and friendly service."
"Responded same day to my call. Lavon identified and fixed the problem efficiently, and was informative and very personable. "
"The technician was very professional yet personable and was very thorough."
"All went well"
"Although the check up was okay, a cover to my air handler was not properly replaced, causing a loud whistling noise and the cover to the outdoor disconnect box was not cl..."
"Your techs are always on time, very professional and take time to discuss what they are doing and what they find."
"The call for support was for hvac blower not starting and the technician came and realized the capacitor had a loose wire and not secured by prev service expert visit. T..."
"Very courteous "
"He had to deal with a dead snake and field mice in the air conditioner. "
"Tech Sade Ali was very thorough and explained why we needed the part he replaced, also he took time to answer questions we had regarding our air conditioner, very knowled..."
"The technician, Sade Ali, did a good job and very helpful "
"Lavon is very professional and courteous. He knows his craft. Very customer service in all aspects. Explains what he did to service our HVAC and if we need additional att..."
"Ali, the technician was knowledgeable and courteous. He did a great job. "
"Communication was difficult "
"This man was great at jos work"
"Nathan always does a thorough job and we trust his work. He has helped us find solutions to our issues."
"promt, curteous, and professional"
"The technician arrived within the time specified and was very courteous."
"Overall I was satisfied that my system is running smoothly. I would have liked that to happen in one visit instead of two."
"Great job. Professional and knowledgeable. "
"He did a good job , was pleasant, polte, professional"
"The service tech was courtious and seems to be knowledgeable about our unit."
"Paul was very nice and easy to talk with. He answered all of my questions, saying no question is dumb!"
"Tech. arrived during the prescribed time window and diligently performed the maintenance activity."
"Josh was just so very nice and answered all my questions."
" He did everything in a timely manner and was quite accurate however he left with the temperature setting not how I had it. I was wondering why it was cold that evening...."
"Lavon was very nice explaining every thing he did and answered all my questions."
"Sade was very knowledgeable and did a thorough inspection job"
"Polite, efficient technician!"
"The installers where very professional "
"Mike, the associate,was on time, courteous,efficient and knowledgeable. "
"Because of Lavon - class A"
"Mike, service manager and Sade had no trouble with the APCO and Humidifier installation. It was done in under 1&1/2 hrs. Sounds like Mike is a good teacher."
"He was courteous, knew his stuff and made a special effort to get the circuit board for my furnace."
"Lavont was the technician and was extremely professional and efficient. Took care of the problem and was on his way."
"I didn't like having a second person there, I felt all he was doing was trying to get me to buy something. The tech told me all these things that were wrong with my furna..."
"Justin was on time, courteous and worked efficient."
"Service person lacked professionalism"
"I was very satisfied with the service provided. "
"He was very knowledgeable and did a great job of checking everything out to make sure that all was working well."
"Fee was extremely high to replace a run capacitor battery. The battery only cost about $10 but you charge $125. That is very high market up."
"the service was thorough and professiional"
"There was a problem with draining the water heater which took many different hookups to get it to drain correctly. He never showed any agitation and kept trying until he..."
"They were very professional, courteous, and did a great job, plus answered all questions that we had. They also cleaned up after themselves, which is always a plus!"
"Technician was very capable but stretched my time window till about 30 min late due to delay at previous residence."
"good service"
"Nate was professional and worked quickly and with purpose, but never seemed rushed. He was happy to answer questions as he worked"
"Not happy with the entire organization's service. Heat went out before family Christmas party on Sunday for the third time and was finally determined we needed a new swit..."
"Costly for the amount Of time to complete the work"
"LaVon did a very nice job. He is always polite and very professional."
"It took five trips to get it fixed right"
"I think that the furnace filter needed changed. "
"Good technician"
"Lavon provided excellent service. He was very thorough, very respectful of my home, polite and friendly. He explained everything to me, showed me the parts he was repla..."
"Nate is the best!!!"
"good tectnician"
"Quick service"
"We no longer live at this address ... please remove our email from this account and update it with the new owners informaton"
"Our service person Lavon was great. He was courteous and thorough. He explained things to us and was great overall. He explained a couple of other services available that..."
"Ali called ahead to let me know he was on his way, he was courteous, worked quickly and was thorough in his assessment of our unit and made recommendations. He was perso..."
"Technician was prompt and very professional and thorough."
"Ali was extremely professional, as well as personable. "
"Continuing to work to get our problems solved."
"Lavon was very nice and efficient. He explained everything about his visit and told me about my furnace and some things I might consider doing in the future to extend the..."
"It was easy to schedule, and then when I had to reschedule, that was also easy. Ali called ahead, was here during the scheduled time, was neat and clean and worked quickl..."
"Searvice tec was very clear of his ancers."
"Ali was on time, nice and professional."
"Mike was very polite and friendly He explained what was going on with my furnace that I was able to understand "
"Extremely friendly, and was open and honest about the service and suggestions he was providing."
"Nate was extremely knowledgeable, very polite and super helpful. Helped me move items to get to furnace. Made me aware of other services I will use."
"Professional, explained everything and was very considerate and keeping area/house clean"
"Thorough and fast service "
"Sade Ali was very clear explaining with his service. He was polite and very helpful with the advise he gave us about the Air Filter we must use."
"Lavon was very courteous and professional. He did a good job and made sure we did not have any questions."
"The service man was very thorough and took the time to explain everything"
"Technician was very polite and explained the need for a new filter--even showed me the dirty one. I will definitely ask for him to do my next check-up."
"Prompt, courteous, professional"
"Lavon called ahead to ensure I was ready and arrived at the predicted time. He is very polite and professional and did an excellent job fixing the problem with the furna..."
"Very courteous and did a thorough inspection. Also very honest young man. I will ask for him to be my technician in the future. "
"Technician was extremely thorough, and showed me several things that he wanted to make me aware of that could cause issues in the future."
"Service tech guy was friendly, very knowledgeable and honest! Did excellent work. I would like him for my future service ! Also, I would like a call from your office ..."
"Technician was very thorough, and showed me several things inside my furnace that previous technicians had not done."
"Service expert was very detailed"
"would have scored higher but tech was late and did not call to notify us until end of the time period that was scheduled"
"Technician was very pleasant and knowledgeable. Only issue is with the price of the replacement part. I paid $211.00, but when went online to check for the same part, ..."
"The service man was checking out the problem and was doing a good job. Then the sales man came and then things changed. Instead of it getting fixed, we got a quote for ..."
"Very Professional and explained everything"
"Thorough investigation of problem"
"Was not satisfied with service, because when my unit was serviced the end caps on the service valve where alternated when they service the unit causing the AC unit to lea..."
"technicians good,friendly,clean "
"The technician was on time, very polite, absolute professional, informative, gave outstanding service! "
". One concern to me was the fact that I was told that a service per our service contract had been provided in March. This was not true and someone should have called to..."
"I asked about the $25 discount mentioned in the Yellow Pages ad and didn't get it."
"I had a tech come out-LaJuan?.Very professional,focused,and polite.Worked hard and problem seemed fixed.He was concerned that this might not be a permanent fix.I then had..."
"He was very helpful and very nice."
"Nathan was very knowledgeable and was able to advise me on not only the issues I am having right now, but what I can expect in the future. Very nice young man. An asset t..."
"Tech did very thorough job "
"Always prompt service; technicians are always courteous and answer all questions"
"Very thorough and professional."
"The technician who assisted this time was the best technician we have had visit!"
"Nathan is excellent, we love having him come to the house. He is knowledgable and helpful (and like most at Stevenson he always wears footies which we really appreciate ..."
"Service man answered all my questions"
"The system was restored quickly."
"I liked everything this man showed me about his knowlage about what he was doing"
"very professional, appropriately friendly and answered questions I asked"
"Service expert was very professional, courteous, punctual, and honest in his findings."
"Lavon Haynes was very professional and polite. He did a great job and the AC works better than ever!"
"Stan is very thorough and informed. He is courteous and takes time to interact and inform. He was considerate of my home and left it very clean after a messy job. He work..."
"He was very thorough and explained what he was chevking"
"Nate explained everything to me in a comprehensive but still concise way. He is courteous, respectful, and knows his products. He is, quite simply, the best technician ..."
"Technicians - very trustful. Technicians - disposed of trash. Product - excellent furnace and air conditioner."
"No one deserves a perfect score"
"Badly mislead on cost of APCO uv light unit. Was told it was nine ninety five, but turned out to be nine hundred ninety five. I would like the model number of the APCO un..."
"Very good tech & service!"
"Before Lavon left today, he told me that he was going to check my A/C disconnect. I just went out to my backyard & the disconnect fuse block was on my deck. I installed i..."
"technician was courteous, thorough, and helpful"
"Technician was very polite and went about his business to get the job done. Came back today to install the air purifier, again he did what had to be done in a timely mann..."
"No one is perfect"
"On time, technician was quick and professional, and he explained optional features we may want to consider without undue pressure"
"Service itself was probably 9-10 but late arrival caused me to miss a later appointment"
"1.no summary of service 2. felt pressure to purchase (I realize I require the item)."
"I've been a loyal customer for several years and you guys do excellent work. Also, just a little reminder, the technicians forgot to take there drop cloth. so i hope whe..."
"Service Experts have been doing the maintenance for my system for many years. I am very satisfied."
"I am already beginning to notice that my allergies are not as severe as before I had the service done"
"Very happy to have Spanish tech"
"On time, thorough, polite, informative "
"Neat and friendly "
"The technician was friendly, professional, got to work right away and explained what he was doing. "
"Fast & clean install."
"David was pleasant and went over the evaluation of our furnaces with me, explaining his findings as he talked :)"
"Service tech, Stan Foss (No. 232), was expert at what he does. He knew what needed to be done and did it. He told me what he was going to do and explained every step to m..."
"When it rains it pours! My house is fifteen years old and my heating system is the original builder's grade Lennox furnace. The water heater next to it is also original f..."
"Technician Thomas Enderton was skilled at his job. He was efficient, did his job and answered all my questions, even my dumb questions. He was also very personble and tr..."
"Technician explained what he was doing as he did it, so I wasn't left not knowing what was happening or why. He answered my questions, too. When it turned out he had be..."
"He was very thorough and answered all my questions"
"No one ever should get a 10"
"The technician was great. "
"technician was on time, courteous, and educational about explaining things to me about our furnace"
"Technician was late, work order didn't list correct part requested, gave a quote that was outrageous , couldn't get credit card number right on phone, by text and office ..."
"Technician kept me informed of all work done."
"Thomas was very knowledgable. He diagnosed the problem with the humidifier and fixed it. "
"The Technicians from you company get a 10. I am very satisfied with them. Nate came today and did an excellent job. The 1 is for Roberto. He was the salesman representing..."
"Stan was prompt. Did a thorough inspection. Honest about what we might need but not pushy. We might consider an on demand water heater when the current one needs to be re..."
"I have always been very satisfied with your service"
"The technician took the time to talk with me about what he did."
"Quick and efficient"
"He was very helpful and explained everything"
"Everything great!"
"Technicians are always very courteous and prompt. Always explain procedure/findings"
"tech somehow dismantled and broke florescent light while working on flue pipe.Left no pipe rest of day(4 PM) and weekend. Hdwe store and supply houses still open. Cold Mo..."
"He was fast and answered all our questions"
" He called when he was running late. He fixed the problem...intalled new incinerator."
"The technician was very nice & respectful of our home."
"Great tehnician"
"Always a good experience"
"arrived on time , was courteous and did his job quickly...however , I still have a bad taste in my mouth because Roberto did not get me the $ 100 Lennox rebate that was o..."
"Knowledgeable, informative & courteous"
"Technician was very friendly and honest , easy to talk to."
"Mike performed the service well. He alaso looked at some issues that concerned us and made helpful suggestions for their solutions."
"It never got fixed. There was a tech and a sales guy and all they wanted to do was sell me a new unit . "
"Things that were promised were completed as required"
"The service was very good"
"It got fixed, and very efficiently at that. Nate was also extremely nice and explained stuff which I liked a lot."
"Wifi isn't working. "
"Respectful and thorough."
"friendly efficient service"
"JUST THOUGHT IT THE BEST ANSWER"
"Your service man created problems for us; expecting us to replace everything amounting to $1300. Heat exchanger etc. He even went so far as to cause our carbon mon..."
"everyone I dealt with was very courteous and knowledgeable."
"Pleasant and Profesional and informative. Showed u p when they said they would"
"Nothing special"
"I was happy with the service from the technician, that being said I was a little taken back that a sales person showed up with him and gave me an overall impression that ..."
"tech was knowlegable - helpful and kept up after himself"
"The technician, Thomas, was very polite, explained things very well and was very quick in getting things fixed quickly."
"Technician did a great job cleaning outside unit. He also provided some tips to keep the system running optimally."
"Very disappointed in the competitiveness of the price of a replacement unit. Service Experts where $4k higher than the competitors. "
"He was on time, quick, and very knowledgeable."
"Heat pump is beginning to lean a bit. He said he would look at it and never mentioned it to me. He tried to sell me a duct cleaning and we just had it done when we got th..."
"He answered all questions"
"Would have given a 10 but it took 2 weeks to find the cause of the problem"
"Once again we asked that you change out the PureAir filters and lamp and you failed to do so. After all this time you still don't get it. To top it off, your technician n..."
"The only issue that we had was when I initial scheduling we had set it for first thing in the morning. There was issues with manning and at first they had to reschedule f..."
"As always, your service technician radiated competence--and was also a very nice guy to talk to."
"Very satisfied"
"courtesy and knowledge of provider"
"Nathan was great. He really knew what he was doing, found the problem and fixed it quickly, and even did maintenance while he was here. We have had problems with a coup..."
"all seemed to go well"
"Quick response"
"On time & nice! Nice wins every time. "
"Nathan was pleasant and got the job done in a timely manner."
"Stan was sent out to re-do a previous plumbing inspection. The previous technician was not through and left the job undone. Stan on the other hand new what he was doing, ..."
"the service tech, 273-00207 Thomas, was friendly, professional. will request that he responds to my future service appointments."
"The two installers were friendly and efficient."
"rescheduled appointment for 5-19-2015 tech no show or a call."
"The technician was very nice."
"Tech solved our problem even though it was not a normal one. "
"very please with service"
"Atmostemp was the company that installed my original equipment when our house was built 19 years ago. We called you the first time we needed service and since then have ..."
"Service guy was very professional, called ahead and was punctual. The only reason I did not raye a 10 is because I believe nothing is perfect, sorry."
"kept me updated on tech arrival time--was running late, excellent service tech- I have attic ac unit and he handled it fine- good service"
"very professional and explained everything"
"You fixed the problem and the guys were just great - I am most appreciative!"
"The service technician was prompt, professional, asked questions and explained his opinions well."
"Very professional, very thorough and explained in detail the issues and resolutions to the problem we called about. "
"Stan was very professional, respectful and explained everything very clearly for me to understand. "
"quality friendly service"
"The man seemed to be competent and know what he was doing. I wish he had talked more about what he found and what he did. "
"The technician was professional and thorough but very personable."
"tech was friendly and knowledgeable and answered any questions I had."
"The service technician did a thorough job, was polite, and explained everything to me."
"The quality of the job."
"On time, friendly, professional. "
"prompt, courteous"
"Knowledge and personality plus "
"Promt, polite, and knew what he was doing "
"very good inspection of heater, needed part, showed me old one excepted suggestion to get part. Very Satified"
"Prompt service, personable technician"
"They were about an hour late past there arrival time window"
"PROFESSIONAL, KNOWLEDGEABLE AND COURTEOUS."
"I had the heat turned off before they got here because it was nice and I had the door and windows open. They turned the heat on in order to check the furnace and when th..."
"Technician was very courteous."
"Your tech was knowledgeable, friendly, and made sure we understood everything."
"Eddie is great! I feel very sure that my furnace is in tip top shape when he does a tune up. "
"The team was excellent!"
"The service/install Techs were cordial on arrival, and professional in performing their job. "
"Stan was very courteous and respectful of my home while he completed the Plumbing Repair of Leaking Pipe Joints in the basement without leaving a mess. His work was very ..."
"The technician Gary Zigmann was very thorough and informative. He gave me all the information about the service and options to keep my system in good order"
"Couldn't give a higher rating"
"Reply to service was very quick. Appreciated that. The technician was a little rude in putting me & Stevenson's down in what we know as women. Comments were like we were ..."
"I have used Service Experts exclusively over the years as the service has been great !!!"
"He answered all my questions and installed a air filter for me."
"Mr. Zigmann was very professional, polite and friendly."
"My air conditioner hadn't been cooling the house for four days. I called around noon on Friday and was given an appointment between 2 and 4 p.m. Super service!"
"Larry has been here before. He did a good job then and now. In and out with no fuss no muss."
"Of course, Saturday service is always going to be an issue. That being said, the tech solved the problem. I question why the problem occurred in the first place... this..."
"They were able to come in a very quick window of time. Nick was very knowledgeable in determining the problem and what would need to be done"
"Technicians are always knowledgeable and friendly."
"The technician, Josh Peters, was prompt, knowledgeable, efficient, and friendly. Before this visit, I was thinking of changing companies because pushy sale tactics was us..."
"Mr. Lukas gave me detailed information on repair or replace estimates. The estimates were in line with prices from other companies. He represents the company with a cle..."
"Quick and efficient with service and thorough with his explanation of the issues. We are now informed. "
"3 GUYS showed up and they took their time, tested every think about my heater ,spoke to me about the age of the heater, and answered all the questions I had about it, it..."
"Joe was on time, and explained clearly what he was doing. He was neat, friendly, and courtious."
"The service expert was very knowledgeable and completed the service efficiently."
"All qualifications were met and the Serviceman was very courteous."
"Kenny is such a professional."
"Technician Bowling was very cordial, and professional in his work. He kindly showed me, in detail, the problem with our furnace and offered an acceptable solution.I recom..."
"Anthony is the best! He takes his time to explain things so I can understand"
"Anthony arrived on time, was professional and experienced."
"WHEN THE TECH WAS FINISHED, HE CAME UP AND TOLD ME WHAT HE DID, TOLD ME THE EFFICIENCY WAS VERY GOOD AND CHANGED THE FILTER. I ONLY HAD THE EFFICIENCY RATING ONLY 1 OTH..."
"Your service expert was very curtious and a pleasant person. He took his time and did a very good job of checking the furnace."
"On time, thorough, professional job."
"Prompt and effecient"
"always do a good job"
"Everuthing was done thoroughly and thoughtfully."
"The technician was courteous, efficient and performed the service I requested. "
"Our tech was friendly and professional"
"Technician was very friendly and efficient."
"Dustin called to let us know what time he would arrive. I explined what I wanted, he picked it up and installed it in a very short time. I was pleased with his work."