Stevenson Service Experts Reviews

Average Customer Rating
4.8/5 stars based on 1,446 Reviews
larry B.
reynoldsburg, ohio
"Great service friendly technician"
lynn V.
ostrander, ohio
beth P.
columbus, ohio
patricia S.
hilliard, ohio
"Ryan was efficient, did work quickly., was concerned about our problem, came on day and time said he would be here. He was very personable and professional."
richard M.
hilliard, ohio
lynn V.
ostrander, ohio
"Mike was fabulous. I would like him to come the next time we need assistance."
james B.
westerville, ohio
"The office failed to send an invoice for renewal. If not informed by tech that the contract would expire on the 23rd, I would not have been able to keep the same contract."
michael M.
dublin, ohio
"I am glad to have plumbing services available in Dublin again."
walter C.
columbus, ohio
"I generally don't make recommendations"
mark A.
hilliard, ohio
"Service Experts have always been very professional and knowledgeable."
andrew H.
grove city, ohio
"The service tech was awesome and super helpful! The customer service person who answered was awesome. They came out the same day!"
joyce B.
hilliard, ohio
"It was an appointment to check sump pump and was done quickly but also did several steps to ensure there were no issues with the pipe leading outside. Checked for clogs, etc. The only thing was that the discharge pipe was not completely settled in bottom of pit and vibrated more when kicking off than did before. However,I was able to get it stabilized by myself. So, the one step would have been to wait until the pump kicked on and off again to be able to see that.However, the associate was polite and explained what he did to check the sump pump, Since this visit was for estimate to fix anything wrong, there was no charge so I do not know how your rates compare with others."
keith K.
westerville, ohio
"Service Experts has always been very professional."
james S.
columbus, ohio
"The company met my needs by offering me this monthly program."
patricia S.
hilliard, ohio
"Great techs and service"
cathy R.
columbus, ohio
"Quick, trustworthy, and customer friendly service."
rafael M.
grove city, ohio
"Our service call had to be re-scheduled twice due to unavailability of a technician."
andrew G.
powell, ohio
"I have had timely service & good technicians for years now."
michael T.
columbus, ohio
"I like the service"
steve B.
marysville, ohio
william D.
pickerington, ohio
cinda L.
westerville, ohio
michael T.
columbus, ohio
abdi F.
hilliard, ohio
"Amazing! You guys do what say you do!"
william P.
worthington, ohio
theo D.
lewis center, ohio
"Very professional."
alfred F.
columbus, ohio
joseph Z.
hilliard, ohio
sue williams W.
pickerington, ohio
james R.
canal winchester, ohio
james B.
reynoldsburg, ohio
"They are always fast and good at getting it taken care of the problem"
john E.
hilliard, ohio
"technician very good, explaining everything."
sloane K.
hilliard, ohio
"Very quick to respond over the weekend and fixed our issue!"
linda G.
columbus, ohio
james R.
canal winchester, ohio
mark B.
dublin, ohio
josh S.
hilliard, ohio
james C.
powell, ohio
"on time very thorough and professional"
linda G.
columbus, ohio
"Thorough and courteous"
allyson A.
dublin, ohio
"The installers worked all day and called for reinforcements when necessary to complete the installation work in a timely manner"
bob S.
columbus, ohio
sara B.
london, ohio
"We always have a great experience and William the tech that usually comes is the best!"
mark B.
dublin, ohio
"always nice and do a good job"
cheryl W.
dublin, ohio
sheila M.
galloway, ohio
cynthia R.
blacklick, ohio
james B.
reynoldsburg, ohio
teresa D.
westervile, ohio
"Jaden was on time, professional and informative."
mary P.
hilliard, ohio
melissa R.
plain city, ohio
"Ease of scheduling and always courteous."
jane M.
reynoldsburg, ohio
"Used them for years. Always helpful"
alcira D.
columbus, ohio
mark B.
dublin, ohio
"fantastic work"
fran R.
new albany, ohio
james B.
reynoldsburg, ohio
"They were very nice"
anita F.
columbus, ohio
"Time and time again, its necessary to have a stranger (whether be cable, contractors, HVAC service/repair person) in your home. As a rule, not my favorite part of any day for variety of reasons. However, Service Experts, Mike C would be the exception to the rule. I always say its not the organization that makes a company great, its the people who work for them. Mike is prompt, humble, easy going, focused, pleasant & extremely knowledgeable in whatever hes there to service never fails to go the extra mile that makes him the extraordinary sort of guy he shows himself to be. Service Experts is lucky to have such a loyal n dedicated employee! And thanks, Mike for helping with that filter!!"
elizabeth M.
pickerington, ohio
"I just need someone that speaks better English so I can understand what theyre saying. The man who came was great I just wasnt sure what he was telling me."
dustin K.
marysville, ohio
melissa S.
columbus, ohio
"It would have been my usual "10", but the tech had to call about my service agreement and was told that it expired 10/21 and I was charged $69. My agreement was renewed on 10/6/21, please update your record, credit the $69 charge and contact me at 614-448-8803 to schedule service. Dear MELISSA SAWICKI, Thank you for your business! We have successfully renewed your service plan. You can find the details of your agreement below. Please note that your first payment will process on 10/6/2021 12:00:00 AM CUSTOMER NUMBER:273-224761-1 AGREEMENT ID:930-84703 TERM:12 START DATE:10/6/2021 12:00:00 AM NUMBER OF VISITS:2 EQUIPMENT COVERED:2 AMOUNT:27.00 TAX:0.00 TOTAL:27.00"
terry V.
grove, ohio
"Satisfied with crew and their work"
james R.
westerville, ohio
"Subsequent testing by Buckeye Heating & Cooling showed that my AC is not leaking refrigerant and is functioning normally. Service Experts recommended $700 of further testing to find source of refrigerant leak."
brian S.
westerville, ohio
"Friendly employees. Called to let me know that when they would arrive for appointment."
karen C.
columbus, ohio
david P.
galloway, ohio
fran R.
new albany, ohio
"Damien did a wonderful job. He listened to my concerns and when I checked up on him, he was doing a good job. He was so warm and friendly. I felt very comfortable having him at my house."
megan P.
columbus, ohio
"Mike and Damien were both polite and professional! They spent 3 hours fixing my a/c and were all smiles throughout! Thanks for everything guys!"
tracy S.
columbus, ohio
"From beginning to end the team was professional, prompt and efficient. Customer service skills were excellent. They were respectful to my home."
sandy T.
columbus, ohio
"They came on time, quickly and affordably repaired my AC when it was 92 degrees outside AND solved a mystery that vexed me since I bought my house a year ago: Where can I buy filters that nobody makes anymore."
vincent B.
commercial point, ohio
jerry S.
new albany, ohio
ashley D.
columbus, ohio
"Jay and Damian were quick, professional, and very respectful of my property."
gerald A.
columbus, ohio
michelle B.
columbus, ohio
"The 2 gentlemen were friendly, knowledgeable, answered your questions. Knew what they were doing. Worked as a Team. 5 stars Great"
james B.
westerville, ohio
dean M.
galloway, ohio
matt S.
columbus, ohio
"The tech left the outside unit down and without power. Did not even verify the system was working before collecting payment and leaving."
robert G.
irwin, ohio
"Damian was OUTSTANDING. He was so personable and explained everything he was doing and why. He was very thorough and made sure to check everything. I enjoyed this service call very much!"
michelle B.
columbus, ohio
"Knowledgeable and gentleman explain throughly what was going on. Very nice people."
john Z.
sunbury, ohio
dave N.
columbus, ohio
"Dillon (The service representative that came to give me an estimate) was very friendly and professional. The only reason that Im not giving a higher evaluation is because I havent actually received an estimate yet. Also no work has been done so I dont really have anything to evaluate the company on other than the friendliness of the service representative. Which I rate very highly."
charlie A.
columbus, ohio
james D.
powell, ohio
"Excellent service"
joel B.
columbus, ohio
"Our technician, William, was awesome and hes been here the past couple of visits. Thats helpful because he knows our system and the location of all of the components."
david L.
columbus, ohio
dennis D.
columbus, ohio
"Technician Ryan Burnett was on time and called to let me know he was on his way. Once he arrived he completed his routine maintenance on heating system & proceeded to the AC unit once he was done. He changed all filters and cleaned the compressor coils on the AC unit. And replaced a piece that was needed for the heating unit. Everything was completed in a timely manner and he made 1 recommendation on getting a UV bulb. Every time a tech comes out to perform maintenance they're very knowledgeable and seek help when there is a problem that can't be solved by calling a supervisor and the issue is corrected. I look forward to my next check up in next few months. :)"
sabrina P.
columbus, ohio
"Friendly, professional and great service."
joel B.
columbus, ohio
"Timely response on problems and fantastic technicians. The technicians are always very knowledgeable and personable."
kim J.
columbus, ohio
jackie H.
lewis center, ohio
"Dependable & knowledgable"
robin S.
columbus, ohio
"Called ahead of showing up with time. Arrived on time and completed work fast. Tighten loose screw to keep unit quiet."
elmer O.
mt sterling, ohio
joshua H.
blacklick, ohio
"Excellent service!"
kim S.
pickerington, ohio
"called SundayMay 8th at 7:30 am and customer service said someone would be out but could not give us a designated time. By 7:30 p.m. no tech. had showed so my husband recalled and customer service then said someone would be out in 2 hours. By 11:00 p.m. we went to bed because NO ONE Showed. Called the next day and complained , they finally sent tech. out. so mothers day plans where completely ruined."
walter Y.
columbus, ohio
"Rayon told us everything we needed but at this time we cant afford it ."
daniel O.
upper arlington, ohio
"Confidence as I have been a customer for many years"
ray R.
hilliard, ohio
rosby L.
reynoldsburg, ohio
"professional"
robert F.
delaware, ohio
"They were on time, friendly and professional."
lynn V.
ostrander, ohio
"Jeff and Damion were both fantastic. Very friendly and knowledgeable. Please send them again. Thank you"
elvys S.
galloway, ohio
henry C.
upper arlington, ohio
"serviceman told me filter was very dirty. I told him I had a new one and he went back down to the basement and changed it, even though he was all done and ready to go. He was very friendly."
mark B.
dublin, ohio
"great service person"
mary W.
columbus, ohio
"service person was very efficient -"
fred H.
columbus, ohio
"The service techs were very nice and helpful in explaining what they were doing."
tracey B.
columbus, ohio
james C.
powell, ohio
"He explained everything"
vladimir K.
reynoldsburg, ohio
"excellent job done"
peggy M.
new albany, ohio
"Ryan called in advance to let me know he was on his way; he was friendly and very knowledgable. He thoroughtly explained work that he was recommending we consider and took the time to make sure I understood what he was recommending and why. Before he left, he schedule the appointment to do the work."
bryan L.
plain city, ohio
"Technician was very nice and thorough. Timely"
mark A.
hilliard, ohio
"Daniel was very good with explanation the situation."
jim H.
upper arlington, ohio
"Technician was very professional, and answered all of my questions."
jerry K.
dublin, ohio
"On time, did work in timely fashion, polite"
judy J.
london, ohio
"Tech was very friendly and polite."
ida M.
columbus, ohio
"He was very pleasant"
dick B.
london, ohio
"Our technician was on time and efficient."
carl K.
dublin, ohio
"Your associate was very thorough and pleasant and very well spoken."
shane L.
hilliard, ohio
andrew G.
powell, ohio
"Very professional, thorough & explained service in plain language."
jim D.
columbus, ohio
"Was on time and answer question that I had and fixed the time on the thermostat"
tyler C.
columbus, ohio
"Extremely satisfied from the consultation to the installation. Everyone was extremely professional and happy to answer any questions I had"
joel B.
columbus, ohio
"The technicians were on time, personable and efficient. They represented your company very nicely."
patricia M.
dublin, ohio
"Good service & kept us in the loop regarding time"
deb R.
orient, ohio
"Very thorough & courteous."
karen M.
columbus, ohio
"great quick service-worked me into his schedule"
james D.
columbus, ohio
"Service was excellent"
rafael M.
grove city, ohio
"Knowledgeable technicians."
dee A.
lewis center, ohio
"Very knowledgeable"
carol M.
westerville, ohio
"Daniel is great."
tom K.
powell, ohio
"Explained work completed"
georgene K.
westerville, ohio
michael B.
columbus, ohio
"Technician was professional and very knowledgeable."
mark L.
westerville, ohio
"Thorough inspection. Very friendly and knowledgeable service representatives."
gary M.
pataskala, ohio
herb A.
london, ohio
"On time did his job, friendly and answered questions as they all do a great job."
joan P.
galloway, ohio
"Very nice and efficient."
carl K.
dublin, ohio
"Friendly attitude displayed and courteous with me"
carl B.
columbus, ohio
"The Technician arrived on time. He was friendly and knowledgeable."
jim M.
pickerington, ohio
"Technician arrived on time and was efficient getting the job done."
claire K.
mt sterling, ohio
"Tech was polite and informative. Very efficient doing his job."
larry B.
reynoldsburg, ohio
"As always great service"
jack G.
grove city, ohio
"Tech was on time and they keep my systems running smoothly."
cathy H.
hilliard, ohio
"Thorough and polite."
bo Z.
westerville, ohio
"Technician Daniel is knowledgeable, experienced, polite, and has a great sense of humor. He performed precision tune up on my AC unit. Provided useful information and tips, and patiently answered all my questions. I appreciate him and your company. Would definitely recommend him and your company to all my neighbors and coworkers."
yuan K.
dublin, ohio
michael M.
dublin, ohio
robert R.
columbus, ohio
"Fast, prompt, efficient service"
hugh J.
dublin, ohio
"SE responded quickly to my cry for help, showed up promptly, and solved the problem without any fuss. Our heat was back on ASAP. The diagnosis was perfect!"
elisabeth M.
pickerington, ohio
"Very nice gentleman came on the service call."
bobbi D.
reynoldsburg, ohio
"Tech was timely, professional and courteous"
jason M.
lewis center, ohio
"Tech is very friendly and professional."
larry F.
columbus, ohio
"service tech had personal views makes easy to understand product /services"
beth P.
columbus, ohio
"The technician was on time, decent, and did a good job"
robin S.
columbus, ohio
"Was on time did work quickly and replaced UV light while telling me filter had alittle life left. Would replace on AC maintenance in spri g. Tech was friendly and answered all questions I had."
paul Z.
hilliard, ohio
"Chad discovered a potential hazard with our furnace and took steps to help us correct it"
sandra K.
grove city, ohio
"Technicians are always very friendly and respectful. Chad was very nice and worked quickly and efficiently. He was friendly and kind to my dog too, how cute is that!?"
trudy B.
columbus, ohio
"Daniel is always engaging and professional when he visits. Explains what he is at my home to accomplish prior to beginning the work. Lets me know what he found. If anything and then asks if I have questions..He is a phenomenal gentleman and always a pleasure to see for my units heat and cooling servoces"
dennis M.
grove city, ohio
ranae D.
columbus, ohio
sheila M.
galloway, ohio
charles M.
granville, ohio
"Very nice guy, very knowledgeable."
dustin K.
marysville, ohio
"Technician was Dan and he was very friendly and knowledgeable about his work. Explain what he was looking at and how things worked. Very knowledgeable and great person."
matt L.
canal winchester, ohio
laura G.
galloway, ohio
"Very knowledgeable and friendly"
richard R.
irwin, ohio
"Quick Friendly Service!"
andrew G.
powell, ohio
"Daniel was very thorough & explained every thing he was doing. I also appreciate that at no time did he show any problem with me looking over his shoulder asking questions. He was really pleasant & accomodating."
richard L.
columbus, ohio
"I noticed a small water drip in the PVC pipe a few hours after the install techs had left. I called Stevenson back and a local tech was here in a very short period of time and he made repairs!"
brandon M.
columbus, ohio
"Service was excellent."
john H.
east liberty, ohio
patrick O.
powell, ohio
"Kenny was polite. Good communicator"
ida M.
columbus, ohio
dee A.
lewis center, ohio
"Our thermostat did not tell us that the furnace filter needed changed and the tech couldn't tell us why."
jim D.
upper arlington, ohio
"Knowledgeable tech, personable, very willing to answer questions"
dan F.
blacklick, ohio
"Daniel was profession and knowledgeable. He found my problem quickly and solved my issue. He is a great tech."
hari P.
plain city, ohio
"Wrong diagnosis, stated that the part should be replaced but that part had no issues. Also, mentioned that he will return next day with the new part to replace but never returned and no response to calls. As per customer service, he took day off on the following day and they have no info about next steps. Charged $100 for no reason and left us with no heat for couple of days on peak winter."
doug F.
westerville, ohio
raymond V.
london, ohio
"Technician was very prompt and knowledgeable in servicing my furnace."
lynn V.
ostrander, ohio
hugh J.
dublin, ohio
"Arrived on schedule, performed the service in pairs, double-checked everything before leaving. Very good experience."
david M.
columbus, ohio
"Very friendly and helpful. Was only scheduled the do maintenance on the furnace, but I asked Daniel to help out with a split system upstairs and he did without hesitation."
william D.
pickerington, ohio
"The technician was thorough and prompt."
kenneth R.
groveport, ohio
"The tect was very professional and friendly"
trudy B.
columbus, ohio
"Dan was very professional, personable and extremely knowledgeable. He answered questions as well as explained to me the different parts of the heater and cooling apparatus in my utility area and how to change out filters if necessary."
lynne G.
hilliard, ohio
"Prompt,effeciant, friendly"
jeff H.
plain city, ohio
colin M.
columbus, ohio
"I called Saturday night because the tech who came out Friday wasnt able to fix the issue and said someone would be back Monday. It started leaking much worse so I called. Was told theyd have someone come Sunday. Was called back and told I had to call back into the main line again and schedule a ticket. I called agai. Was told again someone would call and be here today. Its 8pm and nobody called. We have been filling bucket after bucket of water from the leak."
julie A.
columbus, ohio
"Very honest, experienced and professional. Based on the experience I had with the technician I will continue to use your company and recommend it to friends and family."
bob S.
columbus, ohio
david L.
columbus, ohio
"Serviceman was knowledgeable and friendly."
rae mizer M.
dublin, ohio
john S.
dublin, ohio
"Daniel was very thorough and answered all my questions."
william P.
worthington, ohio
charles W.
columbus, ohio
"Dan did a good job, explained what he was doing and finished the inspection with no issues"
robert S.
reynoldsburg, ohio
"NO PROBLEMS"
christie C.
lewis center, ohio
"I have a few different technicians perform service checks and/or repairs over the past few years and all have been prompt, reliable, knowledgeable, and professional. However, Chad is the absolute best. Hes very thorough, explains options clearly, but does not attempt to up-sell me on things I dont need. Hes extremely courteous and knowledgeable. His customer service skills are a 10 hands down!! Also I appreciate the calls reminder me to schedule service from your office crew."
andrew G.
powell, ohio
"Daniel was friendly, efficient, & thoroughly explained the whole process & scope of my service."
marlena M.
columbus, ohio
"Chad was very thorough and even though my sister was the one who was at home during the appointment, he called me after he was finished to tell me what he did and found."
carol C.
powell, ohio
"Very satisfied with the head service technician, Daniel Webb #584. He was extremely knowledgeable, very thorough, and professional, and explained everything that he did, and explained the condition of our furnaces."
cynthia R.
blacklick, ohio
"technician very knowledgeable"
alfred F.
columbus, ohio
"I was told about potential issue and was giving a clear understanding of solutions."
kevin M.
london, ohio
kenneth H.
columbus, ohio
"The technician was very thorough and explained everything very well."
heather S.
columbus, ohio
"Friendly and efficient service"
keith K.
westerville, ohio
"Tech had to come back twice. First after the service the temperature dropped to 63 degrees overnight. After the first return the next morning temperature rose to 83degrees in the house."
paresh P.
new albany, ohio
gloria J.
reynoldsburg, ohio
"Very professional and went out of their way to explain my options about what was found during the inspection."
rafael M.
grove city, ohio
"William was very professional and knowledgeable."
verna M.
hilliard, ohio
"Timely, professional service. Really Nice Guy. Explained what was done and what my equipment might need in the near future."
margo Y.
gahanna, ohio
annette B.
galloway, ohio
"The technician daniel Webb was honest and although it was his first time servicing me, he seemed dependable."
jose R.
grove city, ohio
"The installation was professional and neat."
brooke S.
hilliard, ohio
marjorie C.
columbus, ohio
"Very professional, knowledgeable technician, and excellent conveyance of information from headquarters to keep client informed."
kent B.
westerville, ohio
"Prompt ,courteous, obviously knowledgeable and cheerful."
carl B.
columbus, ohio
laura G.
galloway, ohio
"Very friendly, fast and showed up early which was a plus"
michael M.
bexley, ohio
"Quick! Deduced the problem, explained the issue well and fixed."
mary slemmons S.
columbus, ohio
jim D.
upper arlington, ohio
chuck W.
sunbury, ohio
"William was very thorough in his checking out the heating system."
tom K.
hilliard, ohio
"Courteous and Professional."
jack G.
grove city, ohio
"Tech was on time. Explained what he was doing."
joel B.
columbus, ohio
"The technician arrived on time, worked quickly and made sure that all of our questions were answered."
judith B.
reynoldsburg, ohio
"Always aa great service experience."
ray R.
hilliard, ohio
"Dan was professional, courteous & knowledgeable."
lisa M.
hilliard, ohio
brian O.
columbus, ohio
"Our technician was on-time and efficient with our tune up."
dot N.
westerville, ohio
"Pleased with timely response to our call re heat going off intermittently"
emmanuel E.
hilliard, ohio
"Service was timely and complete"
larry B.
reynoldsburg, ohio
"Tech extremely courteous and knowledgeable"
cheryl M.
columbus, ohio
"I have been waiting for my filter for over a month I have also called several times and I just keep getting told its on the way"
johnny R.
hilliard, ohio
"Very kind and professional"
mark S.
hilliard, ohio
"The technician did a great job of explaining what the problem was in terms I could understand."
david S.
columbus, ohio
"The guys were very professional and knowledgeable. I'm glad I signed up for this service plan."
dennis D.
columbus, ohio
deb R.
orient, ohio
"Service person was very friendly & informative"
chanel M.
westerville, ohio
"I called weeks ago and scheduled my service check for 11/1. On 11/1 the time scheduled came and went and nobody showed. I called the office and they claimed that sometimes the scheduler messes up and my appointment is showing for 12/1. I took time to rearrange my calendar and the office messed up with no apology. We rescheduled for 11/11 because I am not free on 12/1 (which is exactly why I know I would have never scheduled it that day). My appointment on 11/11 was to be sometime between 12-2. At exactly 2pm nobody had arrived. I called the office and was told "he's on his way". The tech called me at 2:05 and said he was still 30-40 min away. He finally arrived around 2:45. Service Experts has done this multiple times. There is a total disregard for customers time. I had scheduled my day to ensure I was available for the time frame I was given and when he shows 45 min after that time and stays until 4pm, that is disrespectful of your customers. A simple call earlier would have helped me plan better. The tech told me "I had to help at someone's house who didn't have heat" as if to imply that other customers are more important than some. The tech has been to my home 2 times now (spring check and fall check) and each time is too chatty. This past time he stood at my door for 30 min or so telling me about his divorce, how he's looking for work elsewhere, told me I was pretty and said "I noticed you don't have a ring on your finger".....so not only was he late but he was inappropriate. Please note: I have been a customer for many years and my experience continues to be that my time isn't a priority and the tech will show whenever he chooses regardless of the time I am quoted."
sandra K.
grove city, ohio
geoff R.
columbus, ohio
"Very courteous professional technicians that came out. Explained everything very thoroughly."
david L.
hilliard, ohio
"Nobodys perfect. I can better answer in 8 years. They worked. Communicated well. Considerate."
barbara E.
westerville, ohio
"Entered our home without masks. Checked box that he replaced air filter - did NOT. Said existing filter was a MERV 1-4, it is an 8, was filthy, I changed it. Said he used hose to clean AC coils, did NOT. NOT TRUTHFUL."
dee A.
lewis center, ohio
"Tech was very nice and informative."
barbara W.
columbus, ohio
"All the employees that have come to my home were awesome!"
diana J.
galloway, ohio
"They were very thorough and extemely nice gentlemen."
lee N.
dublin, ohio
dennis B.
galloway, ohio
"Chad W.& Justin N. Knew what they were doing and they were very polite."
dick B.
london, ohio
dot N.
westerville, ohio
john Z.
sunbury, ohio
"He found a problem that has existed since the unit was installed. It is possible that the original installation had a natural gas valve rather and propane valve that I use."
cinda L.
westerville, ohio
walter y.
columbus, ohio
"On time and good service"
john T.
dublin, ohio
natacha O.
columbus, ohio
"The guys were friendly and professional, and explained everything clearly."
jim M.
pickerington, ohio
"professional approch"
nona H.
reynoldsburg, ohio
"No reason"
karen C.
dublin, ohio
"Fast friendly expert service every time ."
mary W.
columbus, ohio
"I have an no issue or complaints"
mark A.
hilliard, ohio
"The technician was very professional and courteous."
emmanuel E.
hilliard, ohio
prem S.
powell, ohio
"Good work"
richard R.
irwin, ohio
"Because I had a great tech! Very professional!"
lynn B.
columbus, ohio
"I'm 70 years old. I'm vaccinated. I stay home to stay safe and if I go to the grocery, even being vaccinated, I ALWAYS wear a mask. We are in the midst of a pandemic. You sent a technician to my home and many others I assume, who is NOT vaccinated and was happy to let me know after I spent a half an hour next to him. I'm shocked that your company is not following Covid protocols since you are in our homes. You should let people know if you're sending techs into our homes without vaccination."
phil P.
columbus, ohio
"Service tech was very polite and knowledgeable. We've never had a bad one from you but he is definitely the best!"
robert F.
delaware, ohio
"He did his job well and was very courteous."
tom K.
powell, ohio
"Professional & courteous"
beth P.
columbus, ohio
"The technician was on time, courteous, and the problem resolved"
karen M.
columbus, ohio
nick A.
columbus, ohio
"Was unable to fix anything"
george S.
gahanna, ohio
"Chad is the reason that we are so satisfied with the service that we've received. He goes above and beyond to make sure that our needs are met."
robert R.
columbus, ohio
"Breon was very professional, knew his craft & was pleasant to deal with. Would like to have Breon service my unit again."
dennis B.
galloway, ohio
"He was very respectful and very polite."
joseph Z.
hilliard, ohio
feliks T.
westerville, ohio
richard R.
irwin, ohio
"Daniel explained everything to me in easy term's!"
herb A.
london, ohio
robert M.
london, ohio
douglas S.
columbus, ohio
"The technician arrived quite a bit earlier than most appointments of this type. He was also very efficient."
lynn V.
ostrander, ohio
owen M.
upper arlington, ohio
gary C.
mt sterling, ohio
lynne G.
hilliard, ohio
kayla A.
columbus, ohio
"Quick work, very friendly and knowledgeable"
lisa C.
columbus, ohio
"on time, honest, taking the time to fully explain everything, even spent time petting the dogs"
jane M.
reynoldsburg, ohio
"Chad was very honest and thorough"
linda B.
reynoldsburg, ohio
"They were very friendly and helpful and knew all the answers for our questions"
melissa S.
columbus, ohio
"Daniel was very knowledge about my HVAC, kept me informed of what he was inspecting and replaced parts. He even assisted me in cutting down part of a tree that was hanging over the outside unit."
steven C.
columbus, ohio
"The service staff was very quick and pleasant."
william P.
worthington, ohio
"Answered all questions to my satisfaction"
julie C.
canal winchester, ohio
"Chad was very informative and knowledgeable, trying his best to repair what should have been considered a broken thermostat."
bob S.
columbus, ohio
nancy B.
galloway, ohio
"Thanks to Michael we have ai after being without for 4 days The other tech that cane Saturday and Sunday had no resolution"
sheila M.
galloway, ohio
linda G.
columbus, ohio
"Very knowledgeable, efficient and answered all questions."
marlene W.
groveport, ohio
"100"
marlene W.
groveport, ohio
"Knows his work!"
marlene W.
groveport, ohio
"100"
marlene W.
groveport, ohio
"100"
mary slemmons S.
columbus, ohio
jeff M.
plain city, ohio
"Good technician and found the issue. However, we now have whistling when only one zone is running. Also, I asked that someone call to quote me a new furnace and so far, no one has called."
joe L.
williamsport, ohio
"David was very professional and friendly. I did not feel uncomfortable having him in my home. He kept me informed with everything he was doing."
virginia A.
dublin, ohio
"Service guy was good. Sales that accompanied him was the most aggressive experience Ive had since buying a used car. Very off-putting. He also seemed to think that he needed my husband in the room for me to make a purchasing decision. Nope. Even with the hard sale, I was very interested in the service/new units package. I repeatedly asked for what equipment and the contract so I could look over them and make a decision on my own time. The salesman was only intersected in making an apt with my husband and myself. My husband would never make a snap decision either. We would read the contact in detail before signing. Are you hiding something that you dont want potential clients to read a contract? I still would like to see what equipment packages you have and the contract and numbers that go along with what I select and then have the time to make a decision."
ellie S.
grove city, ohio
lana S.
lewis center, ohio
"Very professional . Still waiting on estimates for tankless gas water heater."
patty Y.
galloway, ohio
"The tech put the air conditioner electric bar to start the conditioner in UPSIDE DOWN and I had NO air for 2 days in 89 degree weather. I tried to call and left a message for Jason James who came with the tech.. I have not heard from anyone at your company."
richard M.
hilliard, ohio
al P.
galloway, ohio
"Friendly, explained everything, confident in his expertise"
elizabeth M.
pickerington, ohio
"Professional and kind"
deborah K.
westerville, ohio
"Daniel we super friendly and professional."
john E.
westerville, ohio
scott K.
dublin, ohio
charles P.
columbus, ohio
"The service and explanations weer good, however the technician said that he recommended that I replace a part and because he didn't have it in his van I would receive a call the next day to set up an appointment to replace it and I didn't."
laura G.
galloway, ohio
"On time, courteous, friendly, knowledgeable"
frank K.
groveport, ohio
beth B.
powell, ohio
brian S.
westerville, ohio
"Was able to get all my questions answered."
phill P.
columbus, ohio
joel B.
columbus, ohio
"He was very respectful of us and our home/property. He made sure that we were well informed and satisfied with his work and his comments."
judith B.
reynoldsburg, ohio
"Great job. Thorough, pleasant. Provided excellent information and answers to questions."
greg V.
new albany, ohio
"Service was as advertised. Professional and courteous, informative, and got job done right the first time."
james C.
delaware, ohio
"Technician did a very thorough inspection and cleaning of my system."
peggy M.
new albany, ohio
"Easily identified problem and ordered part."
steve G.
dublin, ohio
b & r reinforcing R.
columbus, ohio
sarah T.
upper arlington, ohio
"He was very prompt and very efficient"
laura G.
galloway, ohio
"Very friendly"
kimberly A.
columbus, ohio
"William was quick, pleasant, and easily did what needed to be done."
george M.
marysville, ohio
"Joseph was great! He arrived ahead of schedule and I found him very informative and personable. He found the problem and corrected it quickly."
linda E.
columbus, ohio
"They were very knowledgeable and polite , worked very efficiently and were pleasant to be in our home. I am very satisfied with all the work."
sue williams W.
pickerington, ohio
roger P.
westerville, ohio
"Guy was polite & informed us of everything."
john T.
dublin, ohio
mary G.
powell, ohio
"Earl is a god guy and does his work promptly, thoroughly and a nice guy"
kevin T.
gahana, ohio
"Brian Severt, Shane Smith, and Tyler Franer provide excellent service, an completed the work in a timely manor"
roxanne P.
hilliard, ohio
"So the management has been great in dealing with my issues that is the reason you're getting a six. My issues are that the technician wanted to blame us for what's going on and it wasn't exactly friendly. That being said I'm also concerned I was sold a unit that is an appropriate for my home and I'm concerned that I'm going to keep running into these issues. If your company keeps up with checking it when they come here like they're supposed to and by unit runs like it should I would have more face in this company. Again the higher up supervisors have been nothing but amazing when it comes to dealing with my issues and a timely manner if the technicians that have not been so great."
michael F.
galloway, ohio
donna R.
columbus, ohio
"I do not believe it necessary to get the check up's. I think it is just to trump up more business to get a whole new unit."
angie R.
columbus, ohio
"Sales consultant was very nice and answered all of my questions."
mary W.
columbus, ohio
"He went right to work and concentrated on his task to complete."
cyril aaron A.
reynoldsburg, ohio
"Very professional, explained what he did, but he left he basement light on- Not a\major problem."
nona H.
reynoldsburg, ohio
"Nothing was really done,but some pictures being taken of the issue I have going on."
tom K.
powell, ohio
"Helpful"
lise W.
westerville, ohio
"I could tell that he is a quality person on time, well-spoken, knowledgeable, able to come in - assess the problem - and take care of business!"
rita D.
columbus, ohio
"Ross was very nice and personable and explained things as he went."
sandra K.
grove city, ohio
annette B.
galloway, ohio
"the technician explained everything and had it in writing."
walter J.
grove city, ohio
tina J.
columbus, ohio
rabi D.
columbus, ohio
robin S.
columbus, ohio
"Was asking about duct work replacement Jason stated won't need since I will have more air flow. Reading fine print stated duct work might be something I need or I will void my warranty. Just want to be sure I won't need duct work before I have this system installed. Since James stated that is not needed feel alittle easier but think it could be a trap. I don't want an unexcepted expense after i brought the most expensive service plan."
robert F.
delaware, ohio
"punctual good service"
jenny B.
columbus, ohio
"Jason James was very professional and an extremely good listener. He was not pushy and listened to what I needed so he knew which recommendation for a new AC would be best. Additionally, he reached out to his manager when I had additional questions that needed addressed by upper management. Thank you, Jason! You went above and beyond!"
jack G.
grove city, ohio
"On time, explained everything he was doing."
tom K.
powell, ohio
"It appeared he was thorough"
larry B.
reynoldsburg, ohio
"The techs were great and efficient explained everything needed"
don M.
powell, ohio
peggy M.
new albany, ohio
"Chad Music provided above excellent service. He is thorough, friendly, and available to answer questions."
carl K.
dublin, ohio
"My appontmen t was 4-6PM.. Agent didn't arrive until after 6 running into my dinner hour. SAaid there was a screw up on the schedule. When he callled said it would be 45 minutes before he could get here"
james R.
canal winchester, ohio
emmanuel E.
hilliard, ohio
"Tech was very thorough."
chasity K.
hilliard, ohio
"Good overall assessment"
feliks T.
westerville, ohio
clyde P.
reynoldsburg, ohio
"Tech stated the furnace was not wired correctly upon installation in 2015. that's five years ago. your company is the only one who serviced the furnace. He said that he had to rewire the furnace and install a new thermostat due to not being wired correctly and asked for a half payment of $90. I refused and told him to have his supervisor call me."
carl B.
columbus, ohio
"Chad was very knowledgeable, friendly and polite."
anita F.
columbus, ohio
"Called ahead & was timely. He came in wearing a mask & never took it off or lowered it from his face the entire time. As he inspected the water heater, he described what he was doing, why & what it meant regarding the type (clean/clear) water I had at my home. He reassured me I had an excellent brand in a Bradford White, told me what temperature it should be on, etc. etc. etc. I always ask many questions so I can gain knowledge from a reputable professional. In conversation, I had mentioned the difference between the previous water heater I purchased from Service Experts that came with a lot of frustration & multiple service call experience(s). I quite honestly doubted I'd ever purchase or use the service again with the company. I just wanted to get the year inspection and be done. Brian's professionalism, advice, opinions, conscientiousness, common sense & quality care in his craft... gave me an entirely different perspective on the company, in the plumbing service area. He built trust with his knowledge, communication, patience & never did I feel he was rushing, wasting my time or just going thru the motion. He did what he was there to do and more and all the while very pleasant. IMO though, his best quality is educating a customer with his knowledge, confidence in his craft & excellent communication skills. It really helped me feel certain I had a brand that wasn't gonna fail me. If I do have a future plumbing need, I will call Service Experts but will ask for Brian & hope he'll still be there. He was careful too when coming inside putting covers on his shoes. He also went the extra mile, as I mentioned a leaky, dripping faucet inside my garage, on the exterior side of the enclosed water heater. (I knew I was wasting water & money) I hated to use this faucet due to the annoying drip! He took the time to look at it. I had it all taped up. He took off the wraps, saw it did drip & immediately said it looked like an easy fix, went to his truck, got some tool, said it looked like it just needed tightened. Now, it no longer leaks! Sounds simple, but to me it's sometimes the small things that matter most. He is exceptional in service. He built my trust w/the company again but if I need future plumbing of any kind, I will ask for Brian and hope he'll still be there! He cares about quality work & customer satisfaction. Brian should be a manager without question, definitely someone in charge that can make sound quality decisions! He's bright! He's trustworthy! He knows his craft!"
dee A.
lewis center, ohio
"Tech was extremely nice and knowledgeable."
doria W.
columbus, ohio
"Kenny was lovely and thorough and professional tried his very best. I just got the feeling he might not be highly experienced as he seemed somewhat uncertain. And although he tried to be careful he tracked in quite a bit of wet dirt which stained my entry rug mat."
betsy D.
columbus, ohio
"Chad solved the problem with wiring to our thermostat in a timely and professional manner"
james M.
grove city, ohio
karen B.
columbus, ohio
"Chad did the serving of the AC unit. Jason came upstairs and said that my hot water tank was about ready to go. He showed me pics of curled plastic on top and green around the copper outlet pipe. Also said there were crystals on top; all together my tank had at somepoint overheated and it could blow up and cause a lot of water damage in the basement maybe tomorrow or 6-9 months. He suggested it be replaced as soon as possible. Being elderly (72) I bought his line. My sister thought based on what he was saying we should get a new tank. I was very hesitant because I have a lot of medical bills, in fact going in hospital for another surgery Thursday 3/25. I really didn't know how I could afford it, but my sister volunteered to help with the payments. I was not able to go down the steps to look at the old one, but looked at it outside once they had taken it out. The father of the installer said that he would not have replaced it just yet. I feel very taken and that I was lied to outright. At that point the new tank was almost finished installing and I could not cancel out. My faith in Service Experts has suddenly gone to zero. I just renew my HVAC service contract an wish I had not. I will not renew it next year and if I can find a way out of this contract I think I would. The HVAC tech was very nice and I trust my AC was truly serviced. It was Jason who did the "sales pitch". I certainly hope the next person is not taken advantage of!"
tom K.
hilliard, ohio
"Jeff was very detailed and answered all my questions."
peggy M.
new albany, ohio
"Chad Music is a great technician! He's friendly, timely, thorough, and totally customer oriented. His service makes doing business with Service Experts ideal! Thank you, Chad!"
marcie N.
london, ohio
peggy M.
new albany, ohio
"Chad Music was the best technician that we've experienced in all of our many years with Stevenson. He was timely, personable, quick to diagnose and repair the problem, and absolutely thorough. His expertise was greatly appreciated!"