Service Experts Heating & Air Conditioning Reviews

"Staff was friendly and helpful in answering all my questions."

"Paid $99.00 for a misdiagnosis. The repair was done the next day by another company and it was not the circuit board and switch as stated by tech. I do have the documentation for the actual repair and would like my service fee refunded."

"They came in the same day when I call. If I still had problems to call back."

"After the company cancelled my previous appt. Due to lack of technicians due to illness Nathan graciously worked me in around a previous appt. I could not cancel He was timely quick and professional."

"He was very kind and professional. He put my mind to ease about the repair."

"The gentleman who came out was very helpful and knew what he was doing!"

"Little expensive but FAST!"

"Got here fast and resolved the issue faster"

"he was very professional and knowledgeable"

"He answer a lot of my questions and seem to be truthful."

"Craig was very professional did a great job"

"Nathan worked on repairing a leak in our furnace that your technicians have been working on since April 2019. Since the work he did was more extensive than the work previously performed, we are hoping that he was able to repair the leak completely."

"I called late in the day and had a technician here within 2-3 hours."

"Very knowledgeable. Answered all my questions."

"Thomas was very helpfu, friendly and professional."

"Technician was thorough, explained what he was doing, was mindful of the cost, and respectful."

"Craig was timely, pleasant and explained the service provided."

"Thomas was very professional and knowledgeable."

"You consistently sent the same technician. No re-hashing."

"100"

"Very satisfied."

"I found this company online and I just thought I was getting an estimate. He was downstairs from 5:30 to 7pm. I'm running test didn't know that the fee was going to be $142 and still don't have any heat or an estimate on how much to fix it."

"Thomas was very knowledgeable, friendly and helpful with any questions I had regarding the install."

"The technician, Thomas Adom, was very professional and courteous explaining what he had done to take care of the water leak, and what we needed to be looking out for."

"HE WAS KNOWLEGABLE AND HELPED TO SOLVE THE PROBLEM WITH HEATING"

"The work completed was thoroughly. My problem was effectively solved."

"Craig answered my questions and was efficient in this review of systems."

"Noticed that problem was not equipment issue. Explained that I would need to contact gas company. All that was needed. Gas company came and checked and fixed issue. Water in gas lines, recently introduced by customer error in neighborhood"

"Thomas brought the necessary parts and after waiting 4 days, the furnace was working again."

"Always polite and knowledgable."

"Very thorough"

"Fast service & caught a problem early."

"Service left us on Cole without resolving the issue.For the past 3 weeks Still without heat on brown new system of 2018."

"Ron was very friendly, nice and he found a cost-effective solution for my problem."

"Ali was extremely professional, personable, and pleasant. Although the issue was not resolved, he firmly established that it was not an issue of the hardware/heating system, but rather our smart thermostat."

"Quick service, responsive call representatives,"

"Tech very knowledgeable with equipment"

"The upstairs heating unit now runs less and the temperature stays more consistent. We'll see how it functions with colder weather on the way. The problem seemed to be more with the installation rather than the unit itself."

"He provides great personal customer service as well as great at his job of performing the fall/winter maintenance on my furnace. It is quality work always."

"Lavon is knowledgeable and good to work with."

"Very courteous. He completed a very thorough inspection of my heating unit in a very professional manner. Took the time to educate me on the results of his inspection."

"Service person arrived on Saturday to evaluate the needs of our hybrid water heater. Supposed to order a rod for the heater and still haven't heard any updates on when or if it was ordered,"

"No one showed up."

"On time ... efficient ... very nice ... informative"

"Excellent job well done. Ron was courteous, friendly, respectful. It was like having a friend over"

"in the probably 20+ years that we have been a client, Thomas Adom is by far the most thorough, quality-oriented, knowledgeable and dependable technician we've had the opportunity to service our system with."

"Very professional and courteous HVAC technician. He explained what he did, and gave advice on using furnace for maximum efficiency."

"The technician that came out was great. He has been to my property before and I have no complaints with him. I am very frustrated that my appointment was scheduled to be between 12-2 and around 1:50 I FINALLY received a call that the technician was running late and would now be at my property between 2:30-3:30. I had made plans that I had to cancel. When the tech came, he apologized and informed me that the caller knew well before 1:50 that he was running late. More than 10 minute notice would have been nice. Your company called me for weeks to schedule this appointment and I finally did on a day that I could take off work and then you don't have the decency to call me in a timely manner to inform me that the tech would be late. Maybe hire more techs or don't schedule the appointments so close together. You clearly did not value my time as a customer."

"Professional Ali is great, goes above and beyond."

"On time"

"Professionalism"

"The technician did the job conscientiously and meticulously."

"Ali was on time, efficient, very pleasant to deal with."

"Ali was on time, courteous and very professional"

"Lavon was professional and consistent with the last person, Ali who did service with me."

"Levon is honest and trustworthy. I actually requested him and waited for him to work on that Saturday"

"Left cover off where the furnace filter goes, changed furnace filter,but left the dirty filter laying in the basement"

"First appointment was rescheduled at the request of Service Experts, made the morning of the original appointment, which required a rescheduling to a less convenient date (had already taken off work, etc.)."

"The technician and person with him were very polite and efficient."

"Service man was very very nice and he would not stop until he got the job done ty"

"Appreciated the consultative approach that Lavon takes to his job! He has been at my house before on different service calls and he always does a very thorough job."

"Did a good job answering questions"

"Thomas the tech was very thorough and is good at what he does."

"The technician knew his stuff and was on time."

"Informed me what the problem was."

"Fixed the problem, very professional"

"Service was very efficient. In addition for the first time ever he was able to silence the rattle in the heat pump. No other serviceman has been able to do this."

"They were on time and explained what they were doing"

"Thomas is always pleasant and efficient during our semi-annual checkups. Im always happy to see that he is my service person."

"Excellent customer service"

"Knowledgeable and efficient tech"

"Ali is always very friendly and does a great job!"

"Thomas, of course! He is diligent in seeking out any problems or issues and fixing them. He is pleasant and easy to work with"

"Nice Service Techican"

"The technician always seem to know what to do and gets the job done quickly"

"He was here on time and did exactly what he was here to do."

"Polite..efficient..courteous..."

"He was thorough and explained any problem so that I could understand it."

"Excellent service call, the service tech went through all maintenance with me ."

"His explanations were very easy to understand"

"This issue has been going on ALL season. This is only the third. Season for this unit, and it is top of the line. We are very disappointed in Lennox for not standing behind their product better. The techs from service experts are the ONLY reason that we still call you."

"Thomas did a great job and was extremely professional."

"Was rescheduled from an 0800-1000 slot to a 1400-1600 slot'. This meant I had to change my plans for the day, This is the first time this happened in six years."

"Very prompt and explain what was needed for repair"

"He was very knowledgeable and made sure to explain things in a way I could easily understand."

"Very informative"

"Very quick very professional"

"On time and found problem quickly."

"on time very pleasant explained everything"

"Service time was efficient, work was done to my satisfaction, and cost was affordable"

"The tech.did his best yesterday (8/3). He came in around 9am.and completed his job by 10:45am. We had a comfortable day. Today (8/4) in the morning, I found the same problem back. The tech. did tell me before he left that the problem will recur due to coolant leek. As surely as he said, we have lost air conditioning this morning. The tech also informed me that a coil has to be replaced."

"My rep was extremely knowledgeable and explained my issue to me in detail."

"I feel the price I had to pay for the part was price gouging. $377 for a capacitor and I am seeing them online for less than $100. I am going to call other HVAC professionals to see what they will charge but it feels I was taken advantage of and if I was then I am going to express my dissatisfaction to all the platforms you advertise on"

"On time, polite, friendly, knowledgable!"

"Tech was especially nice and helpful"

"Very professional"

"Tech seemed very knowlegable about what he was doing"

"Jim answered all of my questions and was not pushy about the sale"

"Kind and complete info"

"Your technicians are fantastic. The issue is not completely resolved yet, but we have been very happy with you all up to this point. That includes Denise, who answers the phone, and Joe, the service manager, who has been helping us as well."

"The technician, Ali, was very professional and persnable."

"He took an hour and a half to tell me what I already knew. Then refused to replace blower motor under warranty even though Rheem said it is covered."

"I was very surprised at how quickly the company was able to respond to my call. My technician, Ali, was very professional and courteous. He definitely went the extra mile to secure the needed part and install it quickly. Thanks!"

"Good service. Ali was great. He showed and explained to me why he was replacing a part"

"Excellent service, provided explanation. Seems to me previous service person cut corners"

"Thomas is very knowledgeable. I feel that I can trust his suggestions."

"You were the only company willing to help us on a holiday weekend when our water pressure tank blew out spraying water everywhere in our basement. Believe me, no one was more upset about ruining a holiday weekend than us! But most of all - your price quote was LESS THAN HALF of the quote we received from Calhoun Plumbing! They quoted us OVER $2000 for the exact same service that we paid $826!"

"He didnt had right equipment he rigged together some pipes totally unprofessional didnt resolve the leak paid 84 dollar and had to ask for another technician Thomas. Came and fixed the mess"

"Lavon was thorough and efficient. He was very friendly and helpful with understanding what was going on in my AC system"

"Thomas was very courteous and very professional. He explained what he was doing and made it understandable to me. He repaired the system sooner than I had expected."

"This person and a supervisor exhibited complete professionalism when providing this service call. I was very pleased."

"Thomas listened to my concern about the AC continuing to run and how loud it was. He looked at the outside unit and discovered 2 wires had been accidentally reversed during the routine AC check less than 2 weeks prior. He took care of it, explained what had happened and told me he checked to be sure that the unit had not been damaged due to this. I felt valued as a customer and that Thomas truly wanted to figure out the problem."

"James and Jens came on time and were efficient and personable. James gave suggestions on improvements I could make. Both were helpful and communicated well."

"Thomas is very through and professional as well as a delightful person."

"He was very nice and did his job."

"Lavon did a good job of explaining what he was doing and why...."

"Plumbing technician did a great job evaluating our problems & concerns."

"The technician could not have been more pleasant and helpful. My mom happened to be over visiting while the technician was here and was also impressed with his manner and knowledge."

"Lavon is great!"

"Friendly, good service"

"This is the 2nd time that Thomas inspected my unit. He provided answers to my questions with regards to my air conditioning. Not sure why there is a noise in the outside compressor."

"Very professional. Thoroughly explained everything in a clear concise way. Not pushy at all"

"Lavon was very professional and thorough, giving me advice on my aging A/C and options. I appreciated the time he took."

"The service representative was courteous, professional and prompt. Arrived on time and completed work in under two hours."

"Thomas did an excellent job and explained everything in detail and answered all my questions."

"Lavon was extremely knowledgeable, very professional and customer focused."

"They were here on time. The tech explained what he was doing and what needed to be done."

"Thomas was very professional."

"The technician was very professional."

"Would have been 10 if technician(s) would have known how to setup smartphone app for new thermostat. When Stevenson installed new furnace and ac for lower level the technician helped with smartphone setup. I now need to go to Honeywell helpline to setup app for upstairs"

"Tech was polite, kind, and professional. He diagnosed the problem, quoted the cost for the part, and had AC working in less than 24 hours!"

"Lavon was knowledgeable and diagnosed the problem fairly quickly. He ordered and replaced the part within a reasonable time frame and everything is working fine."

"We appreciate the very quick turnaround to come out and fix our air conditioning. Lavon was punctual, knowledgeable, very helpful and fix everything within 1 hour. Thanks for the awesome service!"

"Performed all work required."

"Mr Ali is a professional with great customer service"

"Joe was knowledgeable, skilled, and polite. Explained what he was doing and answered all my questions. Described various options."

"Joe is very knowledgable, kind and efficient"

"Ron is very concerned about our problem with the slump pump and has really work hard to fix the problem"

"Service was prompt, thorough, honest and professional"

"All concerns were answered. Technician was very knowledgeable."

"He explained what was wrong with my air conditioner that was not working when different tech on the Monday before said there was nothing wrong with it after service for maintenance"

"Service very satisfied."

"Service is always amazing with Service Experts. I know that when I get work done by your company I will pay a bit extra than your competitors but it is done in one trip and the people being sent are professional and top of the line."

"Ali is fantastic and takes care in his work."

"The technician was very nice and professional. He knew what he was talking about and recommend any fixes. Did not try to push me to by product."

"The gentleman who came out was very professional, polite and informative."

"When Leon was completed, I had the felling that he felt confident that the cause of ongoing problem had been identified and repaired. This is a big relief after so many years with the reacquiring problem. Thanks"

"They were professional and courteous. Super service! Id definitely recommend them to everyone!"

"He was knowledgeable and efficient."

"Very efficient,,"

"Tidy efficient service"

"Had 4 visits in 3 days so I'm not sure what I'm answering here. Lavon was great. Gary was good and Darrell and Justin did fine on the install. I am disappointed because although I knew I wasn't getting fancy Wi-Fi thermostat, I wasn't expecting a downgrade. I asked if it would be programmable model and was told it would be, but it isn't. I'd have rather kept the old one than this "upgrade" because not having a programmable thermostat is bleeping ridiculous. Not happy about it at all. Below is a question about continuing with you and I answer "9" because I'm now on the advantage program so I'll be using you for at least 10 yrs"

"Technician was courteous and arrived within specified time frame."

"Ron was on time, very professional, friendly and fixed the toilet in little time."

"Technician showed up on time. He was polite, interacted with my child in a very positive way and explained everything to me."

"Courteous, quick and informed service"

"Very through and knowledgable, very respectful"

"Tech was very friendly and did a thorough job"

"Thomas was very professional, explaining everything that he was doing and how well our system is working."

"The price for offer is expensive."

"The technician took his time & did not miss anything, Very thorough."

"Ali was very prompt and professional"

"Punctual.courteous"

"He was super friendly, courteous and informative."

"Technician was very through and did an excellent job testing and cleaning the system."

"The tech was very friendly and very knowledgeable. She answered all my concerns so that I understood what she was saying. Excellent service!! I do not remember her name."

"Very thorough in explaining things"

"Thomas Adom is thorough, explains his findings, and double checks his work before leaving. He also takes time to answer questions and offer recommendations, in addition to being friendly and very pleasant."

"Great Service"

"Always on time and super friendly. Sade was very knowledgeable and personable. Service was thorough and he didnt waste any time."

"Ali was on time, polite and thorough"

"Paul provided an estimate for a replacement water heater of over $1800. Different estimates that I obtained came in at $900- $1200. These were from licensed contractors. Also, it was discovered by one of these contractors that the current water heater had been reset at the lowest setting possible which would not have provided hot water leading me to believe that an immediate replacement was necessary."

"Thomas was able to fix the issue on the first trip."

"This was the second time that Joe was here to do our PM work. He is very thorough and courteous. I also appreciated the reminder to schedule the visit."

"Ali called ahead, arrived ontime, and was professional, friendly, informative"

"came in rushed through the "work". marked no presence of working carbon monoxide detector. I have working one right by the thermostat.. sprayed the outside condenser with out taking the shelling off like other before hand.. inspected blower components for dirt (rated as poor) didn't tell me what wrong or any suggestions as to get it to have better scoring. tune-up steps clean blower assembly marked as (N/a) might be tired to the fist prior part not sure. the over all rushing and posses showed he gave little concern"

"Did a good thorough job"

"we continue to need a shut off washer (?) to close the sprayer hole. it makes terrible noises in the kitchen water pipes."

"as soon as stan saw the problem he knew the fix right away."

"Thomas explained everything & was thorough, cleaned up, & put booties over his shoes everytime he came inside or left the work area."

"The service man was very informative."

"The tech (Lavon) was"

"Cost was very high for the time and and part installed."

"Thomas was very polite and knew what he was doing and explained everything to us after he was done."

"He told me about everything that he was going to do and answered all of my questions in a professional manner."

"On time, explains everything and knowledgable."

"Paul was totally on time, took care of my problem, and was totally courteous. I can not think of anything that could have been better."

"Lavon was very professional and thorough. He took the time to review, explain and make recommendations."

"Fast service in the evening. The gentleman who came out was so polite and informative."

"It took 3times contacting you to get an answer"

"The job was done good."

"Very informative"

"Knowlegable, Freindly, courtious"

"Ali was VERY THOROUGH! He fixed our humidifier and replaced the UV light bulb in furnace. Took his time and explained everything with great detail."

"Impressed with the immediate response(s) to a very miserable experience on a Sunday afternoon with the surprise of a busted (although old) water heater with spraying of water flooding my garage. FREAKED ME OUT~ yet when I called Customer Svc late that Sunday- (1.24.19) Stan Foss immediately called me back letting me know he was in Dayton but told me he would call Josh Butler (in sales) to come that evening to explain my options (after hearing my unit (water heater & furnace) were almost 20yrs old. Stan calmed my down on the phone, what to turn off and sit tight basically. Stan is wonderful- so caring! Josh called me and came over immediately even when he was in Springfield. (He couldn't have gotten there any quicker if he was in Columbus) Josh was great too- he was quick, informative and super easy to work with, as I kept asking for his best price, etc etc. & I felt satisfied as he explained the products to include the furnace. Josh is awesome! NEXT day the Installers came (Larry and Justin) they worked NON STOP in a cold garage with focus, neatness, and tenacity, never heard a whine or complaint the entire day. Larry, a quiet hard worker was confident and I felt his passion & pride in his work. He joked with me on how I got the water to stop *but that is a story in itself* Larry is the best! Justin, right by his side the entire day- always smiling, holding up and hauling out the old stuff and in with the new and I could see it took 4 hands and shoulders to do this kind of intense work. They worked well together the entire day and both so pleasant to be around! They rarely looked up. Then a hour or so later, Geremy came that evening (unfortunately, since I had another freak out when my toilets, shower and bath tub seemed as tho they were gonna explode. The installers had left a hour prior and although, Larry did check the downstairs kitchen faucet & all seemed well... the rest of the house unexpectedly and drastically shook and splattered and hammered, so since I didnt know what was happening I assumed it was pressure build up but it wouldnt stop and I WANTED to shower so badly! I called Josh, he put me in touch w/ Stan. I also called the service reps and was told that Geremy (a plumber) was on call but left Columbus an hour ago, however she contacted Geremy and he called me back immediately- said he had no problem turning around to come back to Columbus to help me. I felt so guilty for that but I was scared of the loud noises it was creating. These people are the best of the best and they helped me from start to finish- making me feel safe. I felt like family w/these guys- each and every one of them! THANKU SO MUCH for ALL YOUR HARD WORK and EXPERISE! No one in Columbus would have responded as instantly as these guys did and all I can say is So far all is good and working beautifully! Amazing Group of people- An Amazing Company that has gained my trust because of each of them!"

"Paul did great!"

"Thomas was very polite and got the job done. He explained what was going on once the tune up was complete."

"Thorough"

"Professional, nice, explained everything, courteous."

"I didn't appreciate sending a salesperson along with the technician. I don't like the pressure. It seemed that no matter what equipment I have they were both nothing but doom and gloom about everything. The quote for a new system was outrageous and more than twice the two quotes I got from two other vendors last fall. I don't know what your people did, but four days after they were here the hot water stopped working."

"Geremy was knowledgeable and efficient. He explained what he was doing and why."

"Mr. Adom was very professional and personable. He patiently explained his finding and answered all of our questions."

"Thomas did a great job"

"All work performed as requested."

"Installers were hard-working and friendly"

"Technician was very friendly, knowledgeable, and industrious"

"It's not my technician,that I have a problem with,it the company."

"Aly was very pleasant and made sure our furnace was working properly again before he left our home."

"He explained everything he did and why it needed done. Answered all my questions about other products and services."

"Well done start to finish"

"VERY PROFESSIONAL AND LIKABLE, ALSO STRAIGHT FORWARD WITH QUESTIONS AND TALKED HIS WAY THROUGH THE WHOLE PROCESS."

"Technician Thomas Adon was excellent and not only provided service as scheduled, but went above and beyond by addressing and solving 2 additional concerns that previous service personnel were unable to."

"Good service"

"Levon was very professional and friendly. Took the time to explain all details of operational functions and normal reasoning for keeping daily functioning of the unit"

"Tried rip off my wife and mother for 525.99 to replace water tank elements and thermostat when the tank runs fine and nothing wrong at all after ha big a master plumber come out to confirm . The whole train for the service was Che k our plumbing. It try rob us to n nonsense, is still haven't had the olumbijch checked and be never did!! Last time using Stevens!!!!!!"

"removing and replacing the part didn't take much time at all. Setting up the time and how often on the newer updated part on my Halo 5 was done accurately as expected"

"Joe was just the best and most knowledgeable serviceman we've ever had."

"Thomas provided a very detailed and precise report on our two furnaces. He was exceptionally polite and knowledgeable."

"They were vary nice and explained everything in detail"

"Very polite, punctual, thorough"

"Joe called to let us know of his arrival, which I really appreciate. He arrived and was so friendly and polite. He started his inspection immediately but then came upstairs to show us the condition of our furnace filter. It was soiled. We were, to say the least puzzled, as it was more dirty than ever. Joe was so thorough explaining the possible problems with our system. We are looking into replacing our furnace and air conditioner. They have a terrific Advantage program !! Thanks again Joe"

"knowledgeable"

"Excellent service from the individual sent to us."

"Thomas was efficient, polite and went out of his way to explain the work he did."

"he was very kind and explain everything"

"Earnest is the man! He did a great job and found he issue with our humidifier"

"Polite, friendly, knowledgeable. Explained everything we'll."

"Stan is great to work with! He explains what is going on and takes a practical approach to our problems."

"My appointment window was 10-12. I took the morning off from work. There was absolutely no communication and finally I contacted the office around 1:30 and was told the technician was delayed and the new time was 2-4. We also get our filter each service call from the technician and he stated he didn't have one and it will need to be mailed."

"Thomas Adom was very helpful this morning. He explained everything to me in full detail. He did a great job!"

"Because the tech that came out charged me more then what I was told it would cost for him to look at the furnace and what he said was wrong with the furnace was wrong plus he didn't fix it."

"techs were clean, efficient and explained system to us well."

"My technician was fantastic. Very professional and friendly."

"Thomas spent quite a bit of time trouble shooting the problem and in the end resolved it and got the furnace running."

"I am not sure you got my first survey so I will try again. I had submitting problems the first time. I was strongly disappointed in the price quote I received for a new motor and bearing at $1600 that was reduced to around $1350 or so with our advantage plan. I checked another source and was quoted around $1200 so I am not seeing the savings with your company. This makes the second time in recent history that I feel that I am being hit with high pricing. I have spent close to $2000 worth of service done by your technicians over the years and am grateful for them keeping our units running correctly but I don't see any savings with your preferred plan. Call me if you want to discuss further."

"Professional, knowledgable, pleasant, and on time. No waiting. Excellent service !!"

"Very friendly and knowledgable technician"

"Thomas Adom was an excellent service tech. He explained everything that was wrong and what he did to fix it. He answered all my questions so that I understood what he was talking about. He was very kind and friendly. I was very satisfied with Thomas."

"Sade did an excellent job and explained what he was doing. He was very friendly too!"

"Ernest was professional and friendly. He provided a clear report of the system status and answered my questions in a way I could understand."

"Service person on time"

"Did awesome job"

"Ernest was very polite"

"Excellent work"

"Very polite service repairman did a very good job"

"He made sure I understood everything he was doing and the importance of fixing it."

"Efficient and gave a direct solution"

"Professional timely customer service. Very knowledgeable and agreeable attitude."

"Thomas is an excellent technician. He explained what he was doing. Was very thorough in making an assessment of what was going on with the furnace. Very professional !!"

"Charged me $96 to clean a sensor off, did not tell me the $99 service call fee would only be deducted if the work is over $99, and no one called me before the techs showed up at my home!"

"Lavon was very kind & courteous. When we had to call back after the problem occurred again, he made sure to stay until he could diagnose the real issue."

"Sade Ali was very professional, did an excellent job."

"Technician Ali was very knowledgeable,skilled, timely,and very courteous!!"

"Lavon was very polite, efficient, and knowledgeable. I appreciated his professionalism and that he clearly explained the issues and associated repairs with me."

"He was very knowledgeable, thorough & polite."

"The technician and the ride-a-long person where very courteous and informative. The technician took time after the service to go over what he did and what he found."

"Lavon Haynes was prompt, courteous, and competent."

"Paul was on time, very efficient, and performed the job very well."

"quick and knowledgeable"

"Our tech worked quickly and efficiently."

"I have had a service contract with your company for the past several years and the previous owners prior to that. I just had a HVAC tune up within the past 30 days and overnight my unit stopped cooling. Much to my surprise the trip cost me $500 today for an issue that should have been detected a month ago. It seems due to your companies policy you only service half the unit each time you come out ( forgive me, but this makes ZERO sense as the units run together and not independent of each other ) This missed day of work and huge expense will result in me dropping your service and utilizing a competitor who believes in great customer service as I do in my company ( Home Depot ) no apologies were offered, only your tech and "quality control person" quoting an already upset customer "policy" not what I or anyone consumer expects in a bad situation. I expect if you wish to keep my business in the future a return call and some concessions for this total mess."

"Thomas was professional and punctual and took the time to explain his findings and recommendations to me."

"first tech(SAI) did good service job.He felt wet rug would self dry.I didnt so I called Pam. She sent out Thomas. He couldnt fix nor determine cause of wet rug, blaming it on my brand new water heater that I had installed the previous week Third guy came out and correctly states the rug got wet because of water running from stuffed up piping on furnace."

"He did exactly what he cane to do. Didnt try to sell me anything but made me aware of my options."

"Lavon made it out to my house the same day I called, only 3 hours after. He was very professional and wore shoe covers when inside our house. He diagnosed and fixed my ac problem within the hour."

"Very polite and appeared to know what he was doing"

"The person was professional, cared about my home and put things such as settings back where they were."

"I had a time from 8 am to 10 am. At 10:15 am, I called and they said oh he is in a meeting and now on his way. No phone call and then did not show up until around 11 am. No apologies or phone call."

"Because they never do what they say they will do."

"Stan Foss was friendly and very knowledgeable and helpful with our water leak."

"Early morning on the12th,I observed a note on the thermostat indicating a problem outside. After the tech. fixed it, the house is cooling normally."

"Lavon was on time, was thorough in not only explaining but showing us what was causing the issue. Offered advice if issue occurred again. He also offered a potential upgrade to system if we desired to do such in the future"

"Technician arrived within the given time I received. Fixed very quickly and Sade is a gentleman and very nice personality. I give Sade Ali 5 stars!"

"Thomas and Rick were very professional and very apologetic about our unit which is 3 years old having to be replaced"

"Communication about the unit & what I could expect as the years go by Very good tips on maintenance & helpful demeanor overall"

"Luis and Joe showed us the problems with our very old HVAC system and Luis explained our options clearly without any high pressure so that we could make an informed decision about a replacement system. Larry and Chris arrived on time and completed the installation of an entire heating and cooling system in one day, taking all the old equipment and leaving everything spotless. Everyone was not only courteous and professional but also friendly. (My apologies to Chris for getting his name wrong.) Thank you to everyone on the team for resolving our problems and making it look easy (I know it wasn't)."

"This gentalman was very polite and knew his way around the AC UNIT AND FURNANCE"

"Joe Violet has always been extremely professional and very knowledgeable, also taking time to explain questions I may have. We have always been very pleased with his service."