Stevenson Service Experts Reviews

"good service"

"The Service Technicians have very good customer service but after four visits I am still waiting for mini splits and operating unit outside to be repaired. I wish if your company was not familiar with mini split units you would not sell me on how efficient they are. Im still waiting over 6 months to see just how efficient they are. I will concede that the units worked well this winter but when trying to cool the upstairs I have major issues that are recurring each time the service team leaves. The air condition and furnace units are working well."

"All I have to say is excellent excellent excellent excellent excellent best price best service best product in the heating is definitely nice and hot in the cold is definitely nice and cold way better than what I had before thank you"

"Tanner was very knowledgeable and very helpful. Good at explaining details about our system ."

"Vince was extremely polite and thorough with explanations. I will say when I had the seasonal check tune up, I was told the capacitor potentially needed replaced. I am disappointed that when I said my AC wasnt working and they came out to find the refrigerant is apparently completely out. Im not sure if it really would have been missed before, so thats just an observation. I had called to set up the dye test that Vince recommended me, and scheduled for Monday morning between 8-10a. No one showed or called to say they would be late during that time frame. I had to call and cancel so that no one would show up while i was at work. I find that to be EXTREMELY unprofessional. We all have jobs and I made this appointment to work around mine. I had to work later to accommodate this window just for no one to show. Im just disappointed. I dont want this to be construed to be Vinces fault though, because I did very much enjoy speaking with him."

"Scott C was very professional and knew what to look for had our air fixed in 15 minutes"

"The technicians performing the annual maintence on my AC in a timely manor. Tracey was willing to answer any question that I had."

"Service was fine. However, I was charged twice on my credit card for the replacement filter. Ive attempted twice to contact you to have it fixed and no one will even respond to me."

"The professional ability the technicians show is comforting. Knowing that my units have been check with up most care."

"Very thorough and friendly and explained everything. Gave some great recommendations for further up keeps. Highly recommend."

"Did not need and repair he checked it out and everthing was OK"

"Very detailed"

"Techs left holes in siding after removing old AC lines and didnt feel the holes."

"The guy they sent seemed to not know what he was doing. He needed to have someone else diagnose over the phone. He also thought my hot water tank was gas (which is how he checked the gas) and it is electric. His fix was also very expensive and Im getting it done for less than half its cost from someone else."

"Friendly and professional service"

"Your company showed up without scheduling an appointment. I called to schedule and could not get through on the phone. I was directed to use your online scheduler. I submitted my first and second preference times and received a message that I would get an email within the hour. Not only did that not happen, I never received one at all! The following week, the service team showed up without ever confirming the appointment!!!! Super frustrating."

"Friendly and professional service"

"Representative was very polite & listened & looked at our contract that showed the HVAC was still under the 10 yr warranty until 10/21/23. The company than took care of the cost of the parts & we were charged the labor. Work, check up of system, replacement of filter were taken care of neatly and in short time."

"Very pleased with the tech"

"As I told you DAYS ago (and no one contacted me!) the really nice tech couldnt do his job in a basket. He LEFT THE BREAKER in the grass and left. My dog found it the next day. Luckily, my dog knew to bring it to me. What a screw up you guys are!@"

"excellent service and personnel"

"Very professional and well on time."

"Technician was on time and very professional"

"Ease of scheduling and fast response time when needed"

"I called because of reviews, service was good and quick. But still have issues"

"Terrance was thorough and very knowledgeable."

"So helpful, communicative"

"buen servicio"

"Technician/plumber was excellent. Only reason not a 10 is that feels like company is stretched thin without enough technicians and estimate appointment was missed and had to be rescheduled."

"Excellent service. Solved the problem even when it was more complicated than anticipated"

"Tech was very helpful and efficient."

"DO GREAT WORK INFORMING WHAT'S WHAT"

"Great communication with the sales team, however, our first pm servicing had to be rescheduled multiple times to the technician not showing up within the time window provided to us."

"Did excellent job"

"Took care of everything"

"We have recommended our neighborhood when they had an issue with their water heater."

"Friendly and professional service"

"The guy was very nice and he checked everything for use."

"Jordan was the best tech weve had since working with the company."

"Always very professional and up front"

"Tracey was excellent"

"Very reliable."

"I was provided very good service from the technician"

"Friendly and professional"

"The guy was friendly and he took his time to check things out. And went over it with use"

"Tech, Tanner went about checking all things he needed to check. Professional and courteous"

"Our initial financial outlet, when purchasing our system, was more than substantial."

"On time, neat, knowledgeable"

"You take care of business."

"The service is ok but not exemplary, and there are other option that are price competitive. The scheduler also set me up for an 8-10am window, but the technician didn't arrive till 10am, and told me I was his first appointment for the day, and that he wasn't scheduled to work until 10am. And this isn't the first time I've had issues with the scheduling. My previous appointment was for 8-10am as well, and I didn't get a call that the technician was on his way until 15-20 minutes after the window was over, at which point I had already given up and left for work. The technician did a fine job once he arrived, and I have no complaints about his work."

"You will work on Mobile Homes, most HAVC will not"

"Great service"

"Weve had nothing but exceptional service from two years ago"

"Expertise, hard working, friendly, successful"

"Everything was Perfect!"

"Worry free"

"Technicians were very thorough and professional - corrected undetected error from previous visut"

"Fast service!"

"Good service once theyre there, but took two days with no heat in January to get someone out"

"Very efficient,professional and on time.I would recommend our service technician to anyone."

"Both Tanner and Tracy were very professional"

"I think the Tech was very nice and polite!"

"Quick to respond."

"Because I always get great Service! People are very nice!"

"Over priced"

"The prices of your service are as I consider Price gouging. To pay over $300.00 Labor for a 1.5hour job!"

"Good techs who thoroughly explain process, & fixes for any issues."

"Over priced"

"Provided excellent service and were polite and friendly"

"I was very impressed with Ryan and the 95 years speaks for itself. If possible, Id like to request Ryan for all future maintenance appointments"

"Very through and asked questions if any problems. Good tech."

"They came out very soon, item was fixed and attended to , service was complete"

"Very good crew! Everyone seems very friendly and want to take care of your neeeds!"

"I'm not too sure about the tech that came out, that is why."

"Very thorough, knowledgeable, and personable. Answered all of our questions, and showed us how to adjust thermostats. Would totally recommend to others."

"Despite a second service call required because our previous call wasn't totally addressed (something else should have been checked that wasn't) I'll continue to contact Svc Experts for H, AC, and plumbing. I like to know the company, and you folks have been my go-to's as long as I"ve owned my house. ."

"Techs are always friendly. I have found if they are not, they dont stay with your company long."

"I don't trust the tech's diagnosis, I'm getting a second opinion."

"I have always had excellent service with the technicians who On my way! To my home. That are extremely professional and explain the work they are performing while here. They always ask if I have questions and are extremely engaging and courteous"

"You have serviced my heating and Ac for a very long time"

"Tech always arrives in the time window provided, and is clean and respectful."

"Ryan is very knowledgeable concerning his work, did an exceptional job, very personable, outstanding personality and was a blessing to have him service my unit. I'm requesting him to service my unit again next year."

"Convenience and friendly service"

"Great service, great technician"

"He gave me no brake down of cost and left parts at the bottom of the furnace."

"Convenient and efficient service was provided."

"Excellent te him Ian who explained what he was currently serving and also let me know thh he e humidifier was not working and needed a follow up appointment I am appreciative of his letting me know of issues with my HVAC"

"Damian was top in showing and explaining what he was doing. Very competent!"

"Didnt call or show up on a service call."

"very good at what they do when they are performing the semi annual inspection or some other purpose."

"great and same day service."

"Excellent service."

"The technician was kind, well mannered, respectful of property and finished the job to great satisfaction"

"very professional."

"Excellent technician. He diagnosed the problem quickly and returned to fix promptly after the needed part arrived. Friendly and hardworking."

"Great service"

"No one showed up and no one could give me a phone call to say they werent showing up. I have been waiting 10 days to get heat working in my house now theyre talking about snow and cold weather and Im in the house with animals in the cold"

"They have always done us right."

"Other than a technician did not show up as schluded on 9/29/22 time 10 to 12 and I did not receive a call from anyone as to why the technician was running late.. However, I did call in to the office after 12:00pm and was told my scheduled was still open. And ??? - not explanation. . So I rescheduled for the following week. So My concern is - are all technician coming form Dayton?"

"Staff was knowledgeable-friendly- efficient-clean"

"They are always know what they are doing"

"I personally would continue using their service"

"Every service calls that I have had since being a customer have all been top rated."

"Great on phone customer service when scheduling appointments."

"The technician was knowledgeable and answered all my questions."

"good service and reasonable price"

"Always dependable!"

"Great service friendly technician"

"Ryan was efficient, did work quickly., was concerned about our problem, came on day and time said he would be here. He was very personable and professional."

"Mike was fabulous. I would like him to come the next time we need assistance."

"The office failed to send an invoice for renewal. If not informed by tech that the contract would expire on the 23rd, I would not have been able to keep the same contract."

"I am glad to have plumbing services available in Dublin again."

"I generally don't make recommendations"

"Service Experts have always been very professional and knowledgeable."

"The service tech was awesome and super helpful! The customer service person who answered was awesome. They came out the same day!"

"It was an appointment to check sump pump and was done quickly but also did several steps to ensure there were no issues with the pipe leading outside. Checked for clogs, etc. The only thing was that the discharge pipe was not completely settled in bottom of pit and vibrated more when kicking off than did before. However,I was able to get it stabilized by myself. So, the one step would have been to wait until the pump kicked on and off again to be able to see that.However, the associate was polite and explained what he did to check the sump pump, Since this visit was for estimate to fix anything wrong, there was no charge so I do not know how your rates compare with others."

"Service Experts has always been very professional."

"The company met my needs by offering me this monthly program."

"Great techs and service"

"Quick, trustworthy, and customer friendly service."

"Our service call had to be re-scheduled twice due to unavailability of a technician."

"I have had timely service & good technicians for years now."

"I like the service"

"Amazing! You guys do what say you do!"

"Very professional."

"They are always fast and good at getting it taken care of the problem"

"technician very good, explaining everything."

"Very quick to respond over the weekend and fixed our issue!"

"on time very thorough and professional"

"Thorough and courteous"

"The installers worked all day and called for reinforcements when necessary to complete the installation work in a timely manner"

"We always have a great experience and William the tech that usually comes is the best!"

"always nice and do a good job"

"Jaden was on time, professional and informative."

"Ease of scheduling and always courteous."

"Used them for years. Always helpful"

"fantastic work"

"They were very nice"

"Time and time again, its necessary to have a stranger (whether be cable, contractors, HVAC service/repair person) in your home. As a rule, not my favorite part of any day for variety of reasons. However, Service Experts, Mike C would be the exception to the rule. I always say its not the organization that makes a company great, its the people who work for them. Mike is prompt, humble, easy going, focused, pleasant & extremely knowledgeable in whatever hes there to service never fails to go the extra mile that makes him the extraordinary sort of guy he shows himself to be. Service Experts is lucky to have such a loyal n dedicated employee! And thanks, Mike for helping with that filter!!"

"I just need someone that speaks better English so I can understand what theyre saying. The man who came was great I just wasnt sure what he was telling me."

"It would have been my usual "10", but the tech had to call about my service agreement and was told that it expired 10/21 and I was charged $69. My agreement was renewed on 10/6/21, please update your record, credit the $69 charge and contact me at 614-448-8803 to schedule service. Dear MELISSA SAWICKI, Thank you for your business! We have successfully renewed your service plan. You can find the details of your agreement below. Please note that your first payment will process on 10/6/2021 12:00:00 AM CUSTOMER NUMBER:273-224761-1 AGREEMENT ID:930-84703 TERM:12 START DATE:10/6/2021 12:00:00 AM NUMBER OF VISITS:2 EQUIPMENT COVERED:2 AMOUNT:27.00 TAX:0.00 TOTAL:27.00"

"Satisfied with crew and their work"

"Subsequent testing by Buckeye Heating & Cooling showed that my AC is not leaking refrigerant and is functioning normally. Service Experts recommended $700 of further testing to find source of refrigerant leak."

"Friendly employees. Called to let me know that when they would arrive for appointment."

"Damien did a wonderful job. He listened to my concerns and when I checked up on him, he was doing a good job. He was so warm and friendly. I felt very comfortable having him at my house."

"Mike and Damien were both polite and professional! They spent 3 hours fixing my a/c and were all smiles throughout! Thanks for everything guys!"

"From beginning to end the team was professional, prompt and efficient. Customer service skills were excellent. They were respectful to my home."

"They came on time, quickly and affordably repaired my AC when it was 92 degrees outside AND solved a mystery that vexed me since I bought my house a year ago: Where can I buy filters that nobody makes anymore."

"Jay and Damian were quick, professional, and very respectful of my property."

"The 2 gentlemen were friendly, knowledgeable, answered your questions. Knew what they were doing. Worked as a Team. 5 stars Great"

"The tech left the outside unit down and without power. Did not even verify the system was working before collecting payment and leaving."

"Damian was OUTSTANDING. He was so personable and explained everything he was doing and why. He was very thorough and made sure to check everything. I enjoyed this service call very much!"

"Knowledgeable and gentleman explain throughly what was going on. Very nice people."

"Dillon (The service representative that came to give me an estimate) was very friendly and professional. The only reason that Im not giving a higher evaluation is because I havent actually received an estimate yet. Also no work has been done so I dont really have anything to evaluate the company on other than the friendliness of the service representative. Which I rate very highly."

"Excellent service"

"Our technician, William, was awesome and hes been here the past couple of visits. Thats helpful because he knows our system and the location of all of the components."

"Technician Ryan Burnett was on time and called to let me know he was on his way. Once he arrived he completed his routine maintenance on heating system & proceeded to the AC unit once he was done. He changed all filters and cleaned the compressor coils on the AC unit. And replaced a piece that was needed for the heating unit. Everything was completed in a timely manner and he made 1 recommendation on getting a UV bulb. Every time a tech comes out to perform maintenance they're very knowledgeable and seek help when there is a problem that can't be solved by calling a supervisor and the issue is corrected. I look forward to my next check up in next few months. :)"

"Friendly, professional and great service."

"Timely response on problems and fantastic technicians. The technicians are always very knowledgeable and personable."

"Dependable & knowledgable"

"Called ahead of showing up with time. Arrived on time and completed work fast. Tighten loose screw to keep unit quiet."

"Excellent service!"

"called SundayMay 8th at 7:30 am and customer service said someone would be out but could not give us a designated time. By 7:30 p.m. no tech. had showed so my husband recalled and customer service then said someone would be out in 2 hours. By 11:00 p.m. we went to bed because NO ONE Showed. Called the next day and complained , they finally sent tech. out. so mothers day plans where completely ruined."

"Rayon told us everything we needed but at this time we cant afford it ."

"Confidence as I have been a customer for many years"

"professional"

"They were on time, friendly and professional."

"Jeff and Damion were both fantastic. Very friendly and knowledgeable. Please send them again. Thank you"

"serviceman told me filter was very dirty. I told him I had a new one and he went back down to the basement and changed it, even though he was all done and ready to go. He was very friendly."

"great service person"

"service person was very efficient -"

"The service techs were very nice and helpful in explaining what they were doing."

"He explained everything"

"excellent job done"

"Ryan called in advance to let me know he was on his way; he was friendly and very knowledgable. He thoroughtly explained work that he was recommending we consider and took the time to make sure I understood what he was recommending and why. Before he left, he schedule the appointment to do the work."

"Technician was very nice and thorough. Timely"

"Daniel was very good with explanation the situation."

"Technician was very professional, and answered all of my questions."

"On time, did work in timely fashion, polite"

"Tech was very friendly and polite."

"He was very pleasant"

"Our technician was on time and efficient."

"Your associate was very thorough and pleasant and very well spoken."

"Very professional, thorough & explained service in plain language."

"Was on time and answer question that I had and fixed the time on the thermostat"

"Extremely satisfied from the consultation to the installation. Everyone was extremely professional and happy to answer any questions I had"

"The technicians were on time, personable and efficient. They represented your company very nicely."

"Good service & kept us in the loop regarding time"

"Very thorough & courteous."

"great quick service-worked me into his schedule"

"Service was excellent"

"Knowledgeable technicians."

"Very knowledgeable"

"Daniel is great."

"Explained work completed"

"Technician was professional and very knowledgeable."

"Thorough inspection. Very friendly and knowledgeable service representatives."

"On time did his job, friendly and answered questions as they all do a great job."

"Very nice and efficient."

"Friendly attitude displayed and courteous with me"

"The Technician arrived on time. He was friendly and knowledgeable."

"Technician arrived on time and was efficient getting the job done."

"Tech was polite and informative. Very efficient doing his job."

"As always great service"

"Tech was on time and they keep my systems running smoothly."

"Thorough and polite."

"Technician Daniel is knowledgeable, experienced, polite, and has a great sense of humor. He performed precision tune up on my AC unit. Provided useful information and tips, and patiently answered all my questions. I appreciate him and your company. Would definitely recommend him and your company to all my neighbors and coworkers."

"Fast, prompt, efficient service"

"SE responded quickly to my cry for help, showed up promptly, and solved the problem without any fuss. Our heat was back on ASAP. The diagnosis was perfect!"

"Very nice gentleman came on the service call."

"Tech was timely, professional and courteous"

"Tech is very friendly and professional."

"service tech had personal views makes easy to understand product /services"

"The technician was on time, decent, and did a good job"

"Was on time did work quickly and replaced UV light while telling me filter had alittle life left. Would replace on AC maintenance in spri g. Tech was friendly and answered all questions I had."

"Chad discovered a potential hazard with our furnace and took steps to help us correct it"

"Technicians are always very friendly and respectful. Chad was very nice and worked quickly and efficiently. He was friendly and kind to my dog too, how cute is that!?"

"Daniel is always engaging and professional when he visits. Explains what he is at my home to accomplish prior to beginning the work. Lets me know what he found. If anything and then asks if I have questions..He is a phenomenal gentleman and always a pleasure to see for my units heat and cooling servoces"

"Very nice guy, very knowledgeable."

"Technician was Dan and he was very friendly and knowledgeable about his work. Explain what he was looking at and how things worked. Very knowledgeable and great person."

"Very knowledgeable and friendly"

"Quick Friendly Service!"

"Daniel was very thorough & explained every thing he was doing. I also appreciate that at no time did he show any problem with me looking over his shoulder asking questions. He was really pleasant & accomodating."

"I noticed a small water drip in the PVC pipe a few hours after the install techs had left. I called Stevenson back and a local tech was here in a very short period of time and he made repairs!"

"Service was excellent."

"Kenny was polite. Good communicator"

"Our thermostat did not tell us that the furnace filter needed changed and the tech couldn't tell us why."

"Knowledgeable tech, personable, very willing to answer questions"

"Daniel was profession and knowledgeable. He found my problem quickly and solved my issue. He is a great tech."

"Wrong diagnosis, stated that the part should be replaced but that part had no issues. Also, mentioned that he will return next day with the new part to replace but never returned and no response to calls. As per customer service, he took day off on the following day and they have no info about next steps. Charged $100 for no reason and left us with no heat for couple of days on peak winter."

"Technician was very prompt and knowledgeable in servicing my furnace."

"Arrived on schedule, performed the service in pairs, double-checked everything before leaving. Very good experience."

"Very friendly and helpful. Was only scheduled the do maintenance on the furnace, but I asked Daniel to help out with a split system upstairs and he did without hesitation."

"The technician was thorough and prompt."

"The tect was very professional and friendly"

"Dan was very professional, personable and extremely knowledgeable. He answered questions as well as explained to me the different parts of the heater and cooling apparatus in my utility area and how to change out filters if necessary."

"Prompt,effeciant, friendly"

"I called Saturday night because the tech who came out Friday wasnt able to fix the issue and said someone would be back Monday. It started leaking much worse so I called. Was told theyd have someone come Sunday. Was called back and told I had to call back into the main line again and schedule a ticket. I called agai. Was told again someone would call and be here today. Its 8pm and nobody called. We have been filling bucket after bucket of water from the leak."

"Very honest, experienced and professional. Based on the experience I had with the technician I will continue to use your company and recommend it to friends and family."

"Serviceman was knowledgeable and friendly."

"Daniel was very thorough and answered all my questions."

"Dan did a good job, explained what he was doing and finished the inspection with no issues"

"NO PROBLEMS"

"I have a few different technicians perform service checks and/or repairs over the past few years and all have been prompt, reliable, knowledgeable, and professional. However, Chad is the absolute best. Hes very thorough, explains options clearly, but does not attempt to up-sell me on things I dont need. Hes extremely courteous and knowledgeable. His customer service skills are a 10 hands down!! Also I appreciate the calls reminder me to schedule service from your office crew."

"Daniel was friendly, efficient, & thoroughly explained the whole process & scope of my service."

"Chad was very thorough and even though my sister was the one who was at home during the appointment, he called me after he was finished to tell me what he did and found."

"Very satisfied with the head service technician, Daniel Webb #584. He was extremely knowledgeable, very thorough, and professional, and explained everything that he did, and explained the condition of our furnaces."

"technician very knowledgeable"

"I was told about potential issue and was giving a clear understanding of solutions."

"The technician was very thorough and explained everything very well."

"Friendly and efficient service"

"Tech had to come back twice. First after the service the temperature dropped to 63 degrees overnight. After the first return the next morning temperature rose to 83degrees in the house."

"Very professional and went out of their way to explain my options about what was found during the inspection."

"William was very professional and knowledgeable."

"Timely, professional service. Really Nice Guy. Explained what was done and what my equipment might need in the near future."

"The technician daniel Webb was honest and although it was his first time servicing me, he seemed dependable."

"The installation was professional and neat."