Service Experts Heating & Air Conditioning Reviews

"Our technician, William, was awesome and hes been here the past couple of visits. Thats helpful because he knows our system and the location of all of the components."

"Technician Ryan Burnett was on time and called to let me know he was on his way. Once he arrived he completed his routine maintenance on heating system & proceeded to the AC unit once he was done. He changed all filters and cleaned the compressor coils on the AC unit. And replaced a piece that was needed for the heating unit. Everything was completed in a timely manner and he made 1 recommendation on getting a UV bulb. Every time a tech comes out to perform maintenance they're very knowledgeable and seek help when there is a problem that can't be solved by calling a supervisor and the issue is corrected. I look forward to my next check up in next few months. :)"

"Friendly, professional and great service."

"Timely response on problems and fantastic technicians. The technicians are always very knowledgeable and personable."

"Dependable & knowledgable"

"Called ahead of showing up with time. Arrived on time and completed work fast. Tighten loose screw to keep unit quiet."

"Excellent service!"

"called SundayMay 8th at 7:30 am and customer service said someone would be out but could not give us a designated time. By 7:30 p.m. no tech. had showed so my husband recalled and customer service then said someone would be out in 2 hours. By 11:00 p.m. we went to bed because NO ONE Showed. Called the next day and complained , they finally sent tech. out. so mothers day plans where completely ruined."

"Rayon told us everything we needed but at this time we cant afford it ."

"Confidence as I have been a customer for many years"

"professional"

"They were on time, friendly and professional."

"Jeff and Damion were both fantastic. Very friendly and knowledgeable. Please send them again. Thank you"

"serviceman told me filter was very dirty. I told him I had a new one and he went back down to the basement and changed it, even though he was all done and ready to go. He was very friendly."

"great service person"

"service person was very efficient -"

"The service techs were very nice and helpful in explaining what they were doing."

"He explained everything"

"excellent job done"

"Ryan called in advance to let me know he was on his way; he was friendly and very knowledgable. He thoroughtly explained work that he was recommending we consider and took the time to make sure I understood what he was recommending and why. Before he left, he schedule the appointment to do the work."

"Technician was very nice and thorough. Timely"

"Daniel was very good with explanation the situation."

"Technician was very professional, and answered all of my questions."

"On time, did work in timely fashion, polite"

"Tech was very friendly and polite."

"He was very pleasant"

"Our technician was on time and efficient."

"Your associate was very thorough and pleasant and very well spoken."

"Very professional, thorough & explained service in plain language."

"Was on time and answer question that I had and fixed the time on the thermostat"

"Extremely satisfied from the consultation to the installation. Everyone was extremely professional and happy to answer any questions I had"

"The technicians were on time, personable and efficient. They represented your company very nicely."

"Good service & kept us in the loop regarding time"

"Very thorough & courteous."

"great quick service-worked me into his schedule"

"Service was excellent"

"Knowledgeable technicians."

"Very knowledgeable"

"Daniel is great."

"Explained work completed"

"Technician was professional and very knowledgeable."

"Thorough inspection. Very friendly and knowledgeable service representatives."

"On time did his job, friendly and answered questions as they all do a great job."

"Very nice and efficient."

"Friendly attitude displayed and courteous with me"

"The Technician arrived on time. He was friendly and knowledgeable."

"Technician arrived on time and was efficient getting the job done."

"Tech was polite and informative. Very efficient doing his job."

"As always great service"

"Tech was on time and they keep my systems running smoothly."

"Thorough and polite."

"Technician Daniel is knowledgeable, experienced, polite, and has a great sense of humor. He performed precision tune up on my AC unit. Provided useful information and tips, and patiently answered all my questions. I appreciate him and your company. Would definitely recommend him and your company to all my neighbors and coworkers."

"Fast, prompt, efficient service"

"SE responded quickly to my cry for help, showed up promptly, and solved the problem without any fuss. Our heat was back on ASAP. The diagnosis was perfect!"

"Very nice gentleman came on the service call."

"Tech was timely, professional and courteous"

"Tech is very friendly and professional."

"service tech had personal views makes easy to understand product /services"

"The technician was on time, decent, and did a good job"

"Was on time did work quickly and replaced UV light while telling me filter had alittle life left. Would replace on AC maintenance in spri g. Tech was friendly and answered all questions I had."

"Chad discovered a potential hazard with our furnace and took steps to help us correct it"

"Technicians are always very friendly and respectful. Chad was very nice and worked quickly and efficiently. He was friendly and kind to my dog too, how cute is that!?"

"Daniel is always engaging and professional when he visits. Explains what he is at my home to accomplish prior to beginning the work. Lets me know what he found. If anything and then asks if I have questions..He is a phenomenal gentleman and always a pleasure to see for my units heat and cooling servoces"

"Very nice guy, very knowledgeable."

"Technician was Dan and he was very friendly and knowledgeable about his work. Explain what he was looking at and how things worked. Very knowledgeable and great person."

"Very knowledgeable and friendly"

"Quick Friendly Service!"

"Daniel was very thorough & explained every thing he was doing. I also appreciate that at no time did he show any problem with me looking over his shoulder asking questions. He was really pleasant & accomodating."

"I noticed a small water drip in the PVC pipe a few hours after the install techs had left. I called Stevenson back and a local tech was here in a very short period of time and he made repairs!"

"Service was excellent."

"Kenny was polite. Good communicator"

"Our thermostat did not tell us that the furnace filter needed changed and the tech couldn't tell us why."

"Knowledgeable tech, personable, very willing to answer questions"

"Daniel was profession and knowledgeable. He found my problem quickly and solved my issue. He is a great tech."

"Wrong diagnosis, stated that the part should be replaced but that part had no issues. Also, mentioned that he will return next day with the new part to replace but never returned and no response to calls. As per customer service, he took day off on the following day and they have no info about next steps. Charged $100 for no reason and left us with no heat for couple of days on peak winter."

"Technician was very prompt and knowledgeable in servicing my furnace."

"Arrived on schedule, performed the service in pairs, double-checked everything before leaving. Very good experience."

"Very friendly and helpful. Was only scheduled the do maintenance on the furnace, but I asked Daniel to help out with a split system upstairs and he did without hesitation."

"The technician was thorough and prompt."

"The tect was very professional and friendly"

"Dan was very professional, personable and extremely knowledgeable. He answered questions as well as explained to me the different parts of the heater and cooling apparatus in my utility area and how to change out filters if necessary."

"Prompt,effeciant, friendly"

"I called Saturday night because the tech who came out Friday wasnt able to fix the issue and said someone would be back Monday. It started leaking much worse so I called. Was told theyd have someone come Sunday. Was called back and told I had to call back into the main line again and schedule a ticket. I called agai. Was told again someone would call and be here today. Its 8pm and nobody called. We have been filling bucket after bucket of water from the leak."

"Very honest, experienced and professional. Based on the experience I had with the technician I will continue to use your company and recommend it to friends and family."

"Serviceman was knowledgeable and friendly."

"Daniel was very thorough and answered all my questions."

"Dan did a good job, explained what he was doing and finished the inspection with no issues"

"NO PROBLEMS"

"I have a few different technicians perform service checks and/or repairs over the past few years and all have been prompt, reliable, knowledgeable, and professional. However, Chad is the absolute best. Hes very thorough, explains options clearly, but does not attempt to up-sell me on things I dont need. Hes extremely courteous and knowledgeable. His customer service skills are a 10 hands down!! Also I appreciate the calls reminder me to schedule service from your office crew."

"Daniel was friendly, efficient, & thoroughly explained the whole process & scope of my service."

"Chad was very thorough and even though my sister was the one who was at home during the appointment, he called me after he was finished to tell me what he did and found."

"Very satisfied with the head service technician, Daniel Webb #584. He was extremely knowledgeable, very thorough, and professional, and explained everything that he did, and explained the condition of our furnaces."

"technician very knowledgeable"

"I was told about potential issue and was giving a clear understanding of solutions."

"The technician was very thorough and explained everything very well."

"Friendly and efficient service"

"Tech had to come back twice. First after the service the temperature dropped to 63 degrees overnight. After the first return the next morning temperature rose to 83degrees in the house."

"Very professional and went out of their way to explain my options about what was found during the inspection."

"William was very professional and knowledgeable."

"Timely, professional service. Really Nice Guy. Explained what was done and what my equipment might need in the near future."

"The technician daniel Webb was honest and although it was his first time servicing me, he seemed dependable."

"The installation was professional and neat."

"Very professional, knowledgeable technician, and excellent conveyance of information from headquarters to keep client informed."

"Prompt ,courteous, obviously knowledgeable and cheerful."

"Very friendly, fast and showed up early which was a plus"

"Quick! Deduced the problem, explained the issue well and fixed."

"William was very thorough in his checking out the heating system."

"Courteous and Professional."

"Tech was on time. Explained what he was doing."

"The technician arrived on time, worked quickly and made sure that all of our questions were answered."

"Always aa great service experience."

"Dan was professional, courteous & knowledgeable."

"Our technician was on-time and efficient with our tune up."

"Pleased with timely response to our call re heat going off intermittently"

"Service was timely and complete"

"Tech extremely courteous and knowledgeable"

"I have been waiting for my filter for over a month I have also called several times and I just keep getting told its on the way"

"Very kind and professional"

"The technician did a great job of explaining what the problem was in terms I could understand."

"The guys were very professional and knowledgeable. I'm glad I signed up for this service plan."

"Service person was very friendly & informative"

"I called weeks ago and scheduled my service check for 11/1. On 11/1 the time scheduled came and went and nobody showed. I called the office and they claimed that sometimes the scheduler messes up and my appointment is showing for 12/1. I took time to rearrange my calendar and the office messed up with no apology. We rescheduled for 11/11 because I am not free on 12/1 (which is exactly why I know I would have never scheduled it that day). My appointment on 11/11 was to be sometime between 12-2. At exactly 2pm nobody had arrived. I called the office and was told "he's on his way". The tech called me at 2:05 and said he was still 30-40 min away. He finally arrived around 2:45. Service Experts has done this multiple times. There is a total disregard for customers time. I had scheduled my day to ensure I was available for the time frame I was given and when he shows 45 min after that time and stays until 4pm, that is disrespectful of your customers. A simple call earlier would have helped me plan better. The tech told me "I had to help at someone's house who didn't have heat" as if to imply that other customers are more important than some. The tech has been to my home 2 times now (spring check and fall check) and each time is too chatty. This past time he stood at my door for 30 min or so telling me about his divorce, how he's looking for work elsewhere, told me I was pretty and said "I noticed you don't have a ring on your finger".....so not only was he late but he was inappropriate. Please note: I have been a customer for many years and my experience continues to be that my time isn't a priority and the tech will show whenever he chooses regardless of the time I am quoted."

"Very courteous professional technicians that came out. Explained everything very thoroughly."

"Nobodys perfect. I can better answer in 8 years. They worked. Communicated well. Considerate."

"Entered our home without masks. Checked box that he replaced air filter - did NOT. Said existing filter was a MERV 1-4, it is an 8, was filthy, I changed it. Said he used hose to clean AC coils, did NOT. NOT TRUTHFUL."

"Tech was very nice and informative."

"All the employees that have come to my home were awesome!"

"They were very thorough and extemely nice gentlemen."

"Chad W.& Justin N. Knew what they were doing and they were very polite."

"He found a problem that has existed since the unit was installed. It is possible that the original installation had a natural gas valve rather and propane valve that I use."

"On time and good service"

"The guys were friendly and professional, and explained everything clearly."

"professional approch"

"No reason"

"Fast friendly expert service every time ."

"I have an no issue or complaints"

"The technician was very professional and courteous."

"Good work"

"Because I had a great tech! Very professional!"

"I'm 70 years old. I'm vaccinated. I stay home to stay safe and if I go to the grocery, even being vaccinated, I ALWAYS wear a mask. We are in the midst of a pandemic. You sent a technician to my home and many others I assume, who is NOT vaccinated and was happy to let me know after I spent a half an hour next to him. I'm shocked that your company is not following Covid protocols since you are in our homes. You should let people know if you're sending techs into our homes without vaccination."

"Service tech was very polite and knowledgeable. We've never had a bad one from you but he is definitely the best!"

"He did his job well and was very courteous."

"Professional & courteous"

"The technician was on time, courteous, and the problem resolved"

"Was unable to fix anything"

"Chad is the reason that we are so satisfied with the service that we've received. He goes above and beyond to make sure that our needs are met."

"Breon was very professional, knew his craft & was pleasant to deal with. Would like to have Breon service my unit again."

"He was very respectful and very polite."

"Daniel explained everything to me in easy term's!"

"The technician arrived quite a bit earlier than most appointments of this type. He was also very efficient."

"Quick work, very friendly and knowledgeable"

"on time, honest, taking the time to fully explain everything, even spent time petting the dogs"

"Chad was very honest and thorough"

"They were very friendly and helpful and knew all the answers for our questions"

"Daniel was very knowledge about my HVAC, kept me informed of what he was inspecting and replaced parts. He even assisted me in cutting down part of a tree that was hanging over the outside unit."

"The service staff was very quick and pleasant."

"Answered all questions to my satisfaction"

"Chad was very informative and knowledgeable, trying his best to repair what should have been considered a broken thermostat."

"Thanks to Michael we have ai after being without for 4 days The other tech that cane Saturday and Sunday had no resolution"

"Very knowledgeable, efficient and answered all questions."

"100"

"Knows his work!"

"100"

"100"

"Good technician and found the issue. However, we now have whistling when only one zone is running. Also, I asked that someone call to quote me a new furnace and so far, no one has called."

"David was very professional and friendly. I did not feel uncomfortable having him in my home. He kept me informed with everything he was doing."

"Service guy was good. Sales that accompanied him was the most aggressive experience Ive had since buying a used car. Very off-putting. He also seemed to think that he needed my husband in the room for me to make a purchasing decision. Nope. Even with the hard sale, I was very interested in the service/new units package. I repeatedly asked for what equipment and the contract so I could look over them and make a decision on my own time. The salesman was only intersected in making an apt with my husband and myself. My husband would never make a snap decision either. We would read the contact in detail before signing. Are you hiding something that you dont want potential clients to read a contract? I still would like to see what equipment packages you have and the contract and numbers that go along with what I select and then have the time to make a decision."

"Very professional . Still waiting on estimates for tankless gas water heater."

"The tech put the air conditioner electric bar to start the conditioner in UPSIDE DOWN and I had NO air for 2 days in 89 degree weather. I tried to call and left a message for Jason James who came with the tech.. I have not heard from anyone at your company."

"Friendly, explained everything, confident in his expertise"

"Professional and kind"

"Daniel we super friendly and professional."

"The service and explanations weer good, however the technician said that he recommended that I replace a part and because he didn't have it in his van I would receive a call the next day to set up an appointment to replace it and I didn't."

"On time, courteous, friendly, knowledgeable"

"Was able to get all my questions answered."

"He was very respectful of us and our home/property. He made sure that we were well informed and satisfied with his work and his comments."

"Great job. Thorough, pleasant. Provided excellent information and answers to questions."

"Service was as advertised. Professional and courteous, informative, and got job done right the first time."

"Technician did a very thorough inspection and cleaning of my system."

"Easily identified problem and ordered part."

"He was very prompt and very efficient"

"Very friendly"

"William was quick, pleasant, and easily did what needed to be done."

"Joseph was great! He arrived ahead of schedule and I found him very informative and personable. He found the problem and corrected it quickly."

"They were very knowledgeable and polite , worked very efficiently and were pleasant to be in our home. I am very satisfied with all the work."

"Guy was polite & informed us of everything."

"Earl is a god guy and does his work promptly, thoroughly and a nice guy"

"Brian Severt, Shane Smith, and Tyler Franer provide excellent service, an completed the work in a timely manor"

"So the management has been great in dealing with my issues that is the reason you're getting a six. My issues are that the technician wanted to blame us for what's going on and it wasn't exactly friendly. That being said I'm also concerned I was sold a unit that is an appropriate for my home and I'm concerned that I'm going to keep running into these issues. If your company keeps up with checking it when they come here like they're supposed to and by unit runs like it should I would have more face in this company. Again the higher up supervisors have been nothing but amazing when it comes to dealing with my issues and a timely manner if the technicians that have not been so great."

"I do not believe it necessary to get the check up's. I think it is just to trump up more business to get a whole new unit."

"Sales consultant was very nice and answered all of my questions."

"He went right to work and concentrated on his task to complete."

"Very professional, explained what he did, but he left he basement light on- Not a\major problem."

"Nothing was really done,but some pictures being taken of the issue I have going on."

"Helpful"

"I could tell that he is a quality person on time, well-spoken, knowledgeable, able to come in - assess the problem - and take care of business!"

"Ross was very nice and personable and explained things as he went."

"the technician explained everything and had it in writing."

"Was asking about duct work replacement Jason stated won't need since I will have more air flow. Reading fine print stated duct work might be something I need or I will void my warranty. Just want to be sure I won't need duct work before I have this system installed. Since James stated that is not needed feel alittle easier but think it could be a trap. I don't want an unexcepted expense after i brought the most expensive service plan."

"punctual good service"

"Jason James was very professional and an extremely good listener. He was not pushy and listened to what I needed so he knew which recommendation for a new AC would be best. Additionally, he reached out to his manager when I had additional questions that needed addressed by upper management. Thank you, Jason! You went above and beyond!"

"On time, explained everything he was doing."

"It appeared he was thorough"

"The techs were great and efficient explained everything needed"

"Chad Music provided above excellent service. He is thorough, friendly, and available to answer questions."

"My appontmen t was 4-6PM.. Agent didn't arrive until after 6 running into my dinner hour. SAaid there was a screw up on the schedule. When he callled said it would be 45 minutes before he could get here"

"Tech was very thorough."

"Good overall assessment"

"Tech stated the furnace was not wired correctly upon installation in 2015. that's five years ago. your company is the only one who serviced the furnace. He said that he had to rewire the furnace and install a new thermostat due to not being wired correctly and asked for a half payment of $90. I refused and told him to have his supervisor call me."

"Chad was very knowledgeable, friendly and polite."

"Called ahead & was timely. He came in wearing a mask & never took it off or lowered it from his face the entire time. As he inspected the water heater, he described what he was doing, why & what it meant regarding the type (clean/clear) water I had at my home. He reassured me I had an excellent brand in a Bradford White, told me what temperature it should be on, etc. etc. etc. I always ask many questions so I can gain knowledge from a reputable professional. In conversation, I had mentioned the difference between the previous water heater I purchased from Service Experts that came with a lot of frustration & multiple service call experience(s). I quite honestly doubted I'd ever purchase or use the service again with the company. I just wanted to get the year inspection and be done. Brian's professionalism, advice, opinions, conscientiousness, common sense & quality care in his craft... gave me an entirely different perspective on the company, in the plumbing service area. He built trust with his knowledge, communication, patience & never did I feel he was rushing, wasting my time or just going thru the motion. He did what he was there to do and more and all the while very pleasant. IMO though, his best quality is educating a customer with his knowledge, confidence in his craft & excellent communication skills. It really helped me feel certain I had a brand that wasn't gonna fail me. If I do have a future plumbing need, I will call Service Experts but will ask for Brian & hope he'll still be there. He was careful too when coming inside putting covers on his shoes. He also went the extra mile, as I mentioned a leaky, dripping faucet inside my garage, on the exterior side of the enclosed water heater. (I knew I was wasting water & money) I hated to use this faucet due to the annoying drip! He took the time to look at it. I had it all taped up. He took off the wraps, saw it did drip & immediately said it looked like an easy fix, went to his truck, got some tool, said it looked like it just needed tightened. Now, it no longer leaks! Sounds simple, but to me it's sometimes the small things that matter most. He is exceptional in service. He built my trust w/the company again but if I need future plumbing of any kind, I will ask for Brian and hope he'll still be there! He cares about quality work & customer satisfaction. Brian should be a manager without question, definitely someone in charge that can make sound quality decisions! He's bright! He's trustworthy! He knows his craft!"

"Tech was extremely nice and knowledgeable."

"Kenny was lovely and thorough and professional tried his very best. I just got the feeling he might not be highly experienced as he seemed somewhat uncertain. And although he tried to be careful he tracked in quite a bit of wet dirt which stained my entry rug mat."

"Chad solved the problem with wiring to our thermostat in a timely and professional manner"

"Chad did the serving of the AC unit. Jason came upstairs and said that my hot water tank was about ready to go. He showed me pics of curled plastic on top and green around the copper outlet pipe. Also said there were crystals on top; all together my tank had at somepoint overheated and it could blow up and cause a lot of water damage in the basement maybe tomorrow or 6-9 months. He suggested it be replaced as soon as possible. Being elderly (72) I bought his line. My sister thought based on what he was saying we should get a new tank. I was very hesitant because I have a lot of medical bills, in fact going in hospital for another surgery Thursday 3/25. I really didn't know how I could afford it, but my sister volunteered to help with the payments. I was not able to go down the steps to look at the old one, but looked at it outside once they had taken it out. The father of the installer said that he would not have replaced it just yet. I feel very taken and that I was lied to outright. At that point the new tank was almost finished installing and I could not cancel out. My faith in Service Experts has suddenly gone to zero. I just renew my HVAC service contract an wish I had not. I will not renew it next year and if I can find a way out of this contract I think I would. The HVAC tech was very nice and I trust my AC was truly serviced. It was Jason who did the "sales pitch". I certainly hope the next person is not taken advantage of!"

"Jeff was very detailed and answered all my questions."

"Chad Music is a great technician! He's friendly, timely, thorough, and totally customer oriented. His service makes doing business with Service Experts ideal! Thank you, Chad!"

"Chad Music was the best technician that we've experienced in all of our many years with Stevenson. He was timely, personable, quick to diagnose and repair the problem, and absolutely thorough. His expertise was greatly appreciated!"

"Did what he was supposed to do. Very efficient"

"Professional service provided above and beyond"

"Personable, polite technician. Got right to work and did a thorough job."

"Thorough technician who explained everything to me and was very polite."

"Thorough"

"Earl reviewed the service report thoroughly with me."

"I called to ask for a proposal of a replacement furnace. Joe Violet was able to come out the next day and explained to me all the options and their differences, so that I could make an informed decision that is best for me. He checked on availability and said they could install it whenever I was ready. We scheduled it for the next day. Daniel, Chris, and Shane called with an arrival time, then installed the new furnace and A/C, and answered any question I had about the equipment. They were all professional and knowledgeable and did a great job. I was going to write a review on the Google map site link and give a five star rating, but I needed a Google Account to complete the review. I do not have this account and I am reluctant to create accounts with entering my personal information online."

"Very professional, courteous and knowledgeable."

"Because Chad explained exactly what he was doing! It's good to know your hvac system!"

"Tech was very courteous and informative."

"Thoroughly checked everything and explained things so I could understand"

"Tech was thorough and methodical"

"If our phone had been working we would have gotten even faster service!"

"Professional, respectful, nice, great guy. Next time I respectfully request the company to send Mr. Curry for the service. You are lucky to have him as a member of your team. I am a happy customer because of him for first time. Thanks"

"The tech was very friendly and his manager explained everything thoroughly"

"The appointment was scheduled a week before, but nobody came. When I called, I was told there is no longer a plumber servicing water heaters in central Ohio. However, when I explained that I was told this would certainly be included in my maintenance package, they agreed to reschedule. This second appointment was apparently marked in your system as complete, and the technicians only came after I called directly to ask if they were still coming. Overall communication and scheduling prior to the visit was very poor. This was frustrating as I have very limited availability in my schedule and it is a major inconvenience to have to reschedule. In addition I had previously requested that my name be updated in your system (someone took the liberty of shortening Jonathan to "Jon" which is not my name or a name I go by) and this was never done."

"listened to my husband and I about the issue"

"The gentleman was very knowledgeable about what I needed him for as always your company always sends great men out to me"

"First tech didnt complete my high cost repair. Caused me inconvenience for next 2 days and lack of sleep. 2 days later 2 new techs came out and determined first tech didnt set gas valve pressure."

"Very informative."

"Well my furnace has worked for 1 week. If it fails soon I would lower my rating."

"Earl was awesome. Very friendly and helpful. He identified and fixed my issue very quickly and also took time to answer all of my questions."

"The service on my unit was done very professionally,excellent job thank you"

"very friendly and profession loll pno"

"The rating is for the service tech that came to remove and install the faulty tankless hot water tank. Not for the events that led up to the getting the install from the office.For that part I would give a 4. The reason is that I have the advantage program on the tankless system. It developed on a Sunday. Called Monday told tech would be out that night between 4 and 8. Got call at 730 and tech could not make it. Next Tech came out Tuesday morning and the repair fix lasted about two hours, then back to the same thing. I called Tuesday afternoon and told them to bring another unit since I have the advantage program. They told me they we talking to Rinnai about a credit on my unit. Well I have the Advantage program and thought you had to take care of it no matter what. Heater not installed until Thursday mid morning. Very upset on how long 4 days of no hot water. That unit should have been replaced on Wednesday a day sooner instead waiting on rinnai to tell you if you can get a credit on the unit first.."

"Very concerned about the cost charged for the part to fix the furnace. charged $198.00 for Compressor switch. This is over a 700% mark up."

"On time, professional, polite"

"Great job"

"The Service Person was professional and friendly! Great Service!"

"He was very efficient, professional and explained in great detail what was wrong with my furnace. It was my "scheduler" which was turned off and the furnace continued to work."

"My house was heating very well before Earl and Kevin worked on my furnace. Now it is not heating well."

"Very nice and thorough technician"

"The technician who service my furnace on 12-29 was very friendly and gave me advice and knowledgeable tips for good upkeeps. Very respectable and kind."

"Craig checked our furnace and it was OK. He determined we needed a new thermostat and installed it despite the fact that the wires were too short and the one for the air conditioner broke. We're too get an estimate on new wiring before next summer. Craig did a good job and we got heat again after two days."

"Mailed a check for $602 to your Akron address more than two weeks ago, and it still has not been deposited. Mailed a check to renew/extend my warranty service contract to your Columbus address about 10 days ago, and that has not been deposited yet, either. I know that the USPS is struggling with horrific management under the worst president in US history,, but other checks I have mailed during this same time period have already cleared my bank. What's going on at your end?"

"good guy"

"Quick and courteous service did not try to oversale fixed problem"

"Our technician was awesome."

"Earl was right on time, friendly and professional I was running a little later than expected and he was there waiting on me with that infectious smile. :-). After the inspection, he sat down with me and explained everything. We needed a new part that wasn't on his truck, he called it in. He returned that same week with the new part and installed it. Earl and everyone that I've encountered from your company has been awesome! Thank you all for everything you do!"

"It can't be a 10 because technician didn't fix the issue. Problem turned out to be a faulty thermostat which I had to fix myself because you guys were 5 days out."

"On time. Very efficient"

"very knowlegeable"

"Our technician was very professional, knowledgeable and kind. He explained all of our questions. We are likely to use your service again just becaue of your your technician."

"On time. He was very nice. Took his time and very thorough."

"Nate worked very hard to determine the problem and fix my furnace."

"Service was excellent. Tech was in-and-out in no time. Left everything in working order."

"Efficient, polite, within time period"

"timely, efficient, personable"

"Very professional and communicated well with questions we had..ooo"

"Very good at his job. Fixed the problem quickly."

"Because Nathan was very efficient and answered all of my questions! He did a great job!"

"Earl was wonderful!! Very professional, very knowledgeable, and took the time to explain what he did and equipment testing results."

"Because he worked like a professional"

"Courteous, friendly, respectful, on time, did everything I requested."

"He was friendly and very concerned/careful about wearing mask and maintaining proper distance. He was knowledgeable and helped me decide to upgrade my furnace so I could use better filters for my asthma."

"Got heat and air upstairs in my house that I was told when it was originally installed, couldnt be done"

"He was there on time, checked our furnace throughly and was very respectful."

"Earl was very knowledgeable and professional and helpful in every way. We will request Earl when we have a problenom for sure."

"Earl seemed knowledgeable"